Dicks Sporting GoodsComplaints and Reviews

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1.6 Based on 93 reviews
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I bought a pair of Nike football cleats for my son on 8/9/16 that cost $100 ... He wore them 2 times and complained with his heel hurting, after looking inside the lining was coming out and had came loose. I tried to return them on 8/16/16(1 wk after purchase) and the store (Johnson city location) refused a refund or exchange. They were very rude and told me to call Nike. They said they could not do anything if the shoe had been worn. Normally I... Read more

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pretty upset right now – I called before I left my home in the country to the Columbus, GA store (which is located right next to a pet store, mind you) and asked if they were pet friendly. The girl who answered the phone said yes, so we drove into town, only to be kicked out by a manager. No apology was given as we were escorted out of the store, even though I told her that we called about it before we came. We are now headed to Big Dog Running... Read more

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I purchased a Miken Freak bat from ***'s in Greenboro, NC. When I got home I was told the bat is banned in our league, and looked it up. Sure enough it was banned. Brought the bat back with receipt hoping for an exchange. The bat was still Brand new, never used, but had no plastic wrap on it, which is how I bought it. The manager was true to the name (***'s) and walked me over to a sign at the front of the store that says they don't take returns... Read more

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*** Jememdmmejsjenenene end men elements enemy skews Dkkdkdjdkd. Diskette. The fact I can get it right away with the best of the day before I get a follow back on my way home from work to be the first half of the day before I get a The same thing to say I have a great way of saying it is the most recent version and the day I have a great way of the year and the day I have to go back and the other hand is the only thing that would have to go... Read more

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My seven-year-old son saved his own money to buy himself a new bike. After much shopping around, his heart was set on one we found at ***'s (Hillsboro, Oregon). I was a little nervous about buying from here but hoped that all would work out for him. Less than a week later, his seat was loose. We repeatedly tightened it, but it would not stay in place. Worried about his safety and frustrated to be having trouble so soon we took the bike... Read more

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Horrible,lazy, plain rude and not smart about products... I knew when I walked in I should have walked out of Crofton MD store... Kayaks knocked over open boxes of march on the floor workers leaning slobbishly on shelves "helping" customers... I couldn't even get helped with locked up merchandise!!! Well walked out got in my truck and ordered the product hanging in the case from Amazon!! I wonder why I even try to go into "outdoor" stores the... Read more

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Ordering a treadmill, the delivery service was available 10 days after I purchased the treadmill. The delivery service set the appointment time and date 1 week early- which was great- June 29. Confirmed. I scheduled my last day off that I could take for the year from work and made sure I would be here for the delivery. The day before, they re-confirmed. Great. They were to arrive between 10am-2pm. At 10:30am, they call to say the delivery person... Read more

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Kim and Joe are the worst managers I have ever experienced in my 20yrs of retail. I was walking in to possibly recruit and they ignored me as a customer and the female was the worst ever. She should NOT be in a management position. Never will I shop with ***'s

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I tried to go online to get my scorecard info and it does not work. I tried to retrieve my username and that did not work. I call the 800 number to be told there is nothing to she could do. Your process does not work and your too dumb to have a corrective process. Do you think I will trust you when you can't handle simple problems? Really, enter 100 words? You people are idiots, even your complaint system lacks usability. one two three... Read more

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I purchased two pair of Asics Duomax Running shoes at Dicks on 4/24. The one pair was identical to my last purchase at ***'s. The 2md pair squeaked when I walked in them for the first time. the 2nd and 3rd time I wore the shoes the squeak got louder and very annoying. I returned the shoes to ***'s on 5/20 to be told that there was nothing that could be done to help my complaint. I told the service guy that I wouldn't wear the shoes because... Read more

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