Dicks Sporting Goods - *** Sporting Goods - Customer Service Review from Raleigh, North Carolina
I am furious with your customer service. I shop at *** in Cary NC and last Thursday I bought strings and a grip for my Prince tennis racquet and was told they would string and grip my racquet for free because I bought the merchandise from *** The gentleman who helped me said my racquet would be ready in 4 days or less.
I told him I needed it the next Tuesday which would have been 5 days and he assured me it would be ready in 4 days which would be (yesterday) Monday. I called *** today and was told it would be ready by Thursday of this week and thus is totally unacceptable.
That is 3 days past my guarenteed due date of yesterday. I am frustrated with *** for several reasons to include spending money with a business who does not appreciate me as well misrepresenting truth and preventing me from being able to play tennis today to name just a few.
Location: Raleigh, North Carolina
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