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I bought a set of trekking poles about two years ago. They were Koppen Haltbar adjustable poles. First time using them the locking mechanism in one seized up and the pole wouldn't collapse. Since it was stuck in its extended position, I continued using it. There is no...
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1.5
I didn't like
  • Did not support their own product gave me the runaround
#1051532
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This complaint is for the disgusting service I just recieved at ***'s Sporting Goods Located in the Cerritos Mall, Cerritos Ca. My goodness! What the *** is wrong with the world today, I just left this store definitely wanting to do more than just write a complaint. My...
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1.0
#1024437
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Possibly the worst customer service. . My husband and i were there for the second time to purchase bikes. First time they didn't have anyone there to help us. Today when we got there the bike guys said sorry but im off. I will get someone who might be able to help you....
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Anonymous
Phone Support

... what did you expect her to say?

1.0
#1018990
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Short Review for May 05, 2017, Other

Dicks Sporting Goods
#1043428
1.2
I work for D I C K's "corporate" customer service. So sorry for your troubles, but every last review on here is spot on. My advise is to never buy anything from them. I feel so sorry for all of the customers who call in. Most of the people who work there really want to help you, but with the set up that D I C K's has, it's nearly impossible. I have never worked for such a flawed company
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Dicks Sporting Goods Customer Care Review

Dicks Sporting Goods
#1039960
1.0
Cancelled my online order because they really didn't gave it in stock !uh?. Did not credit my gift card. Been waiting 21 days for replacement ! Custoner service is clueless
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Dicks Sporting Goods Shipping Service Review

Dicks Sporting Goods
#994146
2.2
Ordered an item..needed it extremely urgent..order was cancelled because of stocking issue..it will take 10 days to recover money on my card..now im walking because my motorcycle is on the roadside...thanks to the dicking from dicks..also..they failed to notify me of cancellation..i found out after 7 *** days..im ***..make that ***!!
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Merrell Boots Review

Dicks Sporting Goods
#984263
1.3
Tried to return defective item, specifically merrell boots that are advertised and labeled Waterproof after my feet got wet after stepping in 2 inches of water. And was told by Dicks to contact Merrell myself. Merrell told my I have to deal with Dicks. ... ended up contacting my credit card and disputed the charges. WILL NEVER BUY FROM DICKS AGAIN
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I am a retired law enforcement officer and went to purchase some ammunition. I was told by the sales person that I would need to produce my "FID" card (firearms purchasers ID card) and my drivers license. I explained to him that I was not looking to purchase a firearm,...
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Anonymous
Phone Support

The company has policies it has to stick to. There is no room for exceptions when it comes to fire arms.

offconsumerpissed
offconsumerpissed

Did you let that slide when you were working? Could I have just given you a copy of a job application I had rather than my driver's license? It has all the same information as...

#1010802
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I recently ordered a North Face down jacket from ***'s online. Dicks shows 2 colors and a variety of sizes in stock on their website. The site let me order one, even pre authorized my C.C. After waiting a day and a half for a confirmation e mail with a tracking...
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1.0
I didn't like
  • Customer service reps do not have the proper tools to help
  • Online customer service
  • Absolutely false advertising
#1002439
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I requested to test and compare 2 golf drivers in the golf department of the Sugar Land, TX store. A staff name Gary was very rude. He was impatient in answering questions and reluctant to let me test the club. I only asked to compare 2 drivers and there was nobody to...
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Anonymous
Anonymous

They didn't want to take the security tags off the $400 drivers... Gasp!

1.0
I didn't like
  • Customer service
#1002246
Reply to reviews
Ordered an Elite Fitness. When UPS came to my door the driver told me that I might want to come and look at it, because you should refuse the item. The box was open with parts falling out. Looked like they tried to wrap it with plastic to hold a damage item together...
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Anonymous
Anonymous

Just letting you know I used to be customer representative for dicks and the moment they receive the item back it takes 30 days to get your refund. I think it's ridiculous to...

1.0
I didn't like
  • Refund exchange policy
  • Lack of customer service
  • Customer service refunds
#995836
Reply to reviews
I placed an order on line on January 4, 2017. All four of the items I ordered were in stock and I received confirmation of such. On January 10, 2017, I only received 3 out of the 4 items and so I went online to see where the 4th item was. Initially, it said it was...
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1.3
I didn't like
  • Lack of customer service
#994307
Reply to reviews
Ordered skates on Dec 16, with a ***'s guarantee of delivery before Christmas. The guarantee stated that if it didn't arrive prior to Christmas, the item was free. The item showed IN STOCK and ON THE SHELF. ***'s decided to cancel the order on Dec 22! This was preceded...
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1.0
I didn't like
  • Dicks cancelled order after promise of a guarantee
  • Appears as though promotion was a fraud
#979113
Reply to reviews
Dicks canceled my order that I placed 6 days ago...the day before Christmas! So I ordered a coat online for my 12 year old son on the 17th. Email stated order was accepted. Next day email stated order being processed. Supposed to be delivered by the 23rd at latest and...
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Anonymous
Anonymous

Same BS happened to us. We ordered on Dec 16 with a guarantee of delivery prior to Christmas or the item was free. What do they do? They cancel the order? Total BS.

#978667
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