Johnte Ppf
map-marker Fayetteville, North Carolina

***'s sporting goods store is not a professional at all!

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I took the my driver head and shaft installment to the this store. Golf pro shop guy told me that it will be 20.00 to install with a professional golf pro repairs.

But first time I took to a course played with my buddies, on the tee the driver head came off when I swing. I took it back and repair again, same thing happend by buddies told me you had a worst repair done at *** I took it again, a pro told me again, it will be fine there will be no problem after he fix, because he is a professional repair person. But again it happened same problem. I felt like so ***, ***, and ***.

I met a store manage but he just want to told me that they do not have issues with repairs but my driver has a problem?????. So, I gave up and never ask them to repair my clubs.

They are not professional at all, they hired some one on the street.

View full review
Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Price reduction

Chani Fzj
map-marker Atlanta, Georgia

Amateurs

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Dicks Sporting Goods - Amateurs
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Dicks Sporting Goods - Amateurs - Image 3
Dicks Sporting Goods - Amateurs - Image 4

I haven't been in the store much. My only issue when I did go there was that they didn't sell picnic blankets (in the summer).

Online site SUCKS. I was just trying to find women's tall/long sized pants. Their filters suck and it even has a place where you can click to give feedback about the filters but nothing happens when you click on it. I got all sorts of inaccurate and varying results which basically means I can't trust the site and won't use it.

I tried to ask Chat for help and one was totally useless and the other was okay (I attached screenshots of the two chats). Then I called their customer service number and the guy sounded high and was not helpful either. They don't have any more ability to do anything than the ability I had at my computer. They can't check store stock and they don't seem to have additional search options.

While on the phone with him, I discover several more glitches that are not documented on the chats. I kept getting different results for what I was looking for based on which route I was going to get there. He basically ended up saying that I would just have to take some time and search through hundreds of items.

Um, no thanks, I'll take my business elsewhere. Ridiculous.

View full review
Loss:
$100
Cons:
  • Online customer service
  • Knowledge of customer service reps
  • Customer service reps are ill-equipped
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Meridian, Idaho

Dicks Sporting Goods Manager Review

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Kim and Joe are the worst managers I have ever experienced in my 20yrs of retail. I was walking in to possibly recruit and they ignored me as a customer and the female was the worst ever. She should NOT be in a management position. Never will I shop with ***'s
View full review
Reason of review:
Poor customer service
Anonymous
map-marker New Carlisle, Ohio

*** Sporting Goods - Online Clothing Order Review from New Carlisle, Ohio

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Horrible! Horrible! Horrible!

Customer service is absolutely terrible! "John" even hung up on me and refused to transfer me to a supervisor. Advised me he was deleting my call and "that" will never happen. That being anything I said.

I called to cancel an order last week and they told me they cancelled it. Even placed a replacement order someday. There would be a hold on my card 3-5 days then it would drop. Two charges and shipments later... I have 16 shirts and 4 are the wrong size and 8 are same shirt!

It of course is my fault and no one can be soooo busy they can't go to a *** store to return items. You have 90 days after all! Worst customer service ever! Rude, patronizing and very condescending! Will never buy online or shop at *** again! Very accurate and fitting name!

View full review
Reason of review:
Poor customer service
Anonymous
map-marker Kalamazoo, Michigan

SCORECARD

I tried to go online to get my scorecard info and it does not work. I tried to retrieve my username and that did not work. I call the 800 number to be told there is nothing to she could do.

Your process does not work and your too dumb to have a corrective process. Do you think I will trust you when you can't handle simple problems?

Really, enter 100 words? You people are idiots, even your complaint system lacks usability.

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View full review
Reason of review:
Poor customer service

Preferred solution: You need to look at the usability of your systems from a customer's perspective and give a bit more power to your help desk. No one should be left telling the customer there is nothing else they can do.

1 comment
Guest

This website isn't run by *** sporting goods you bozo. What 50 words...

ugh fine, here goes

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Oh by the way, just get a new scorecard and quit your complaining. Once you got it get the app, or use key ring or whatever to track it.

Ranya Vey
map-marker Minneapolis, Minnesota

If I gave customer service like this...I wouldn't be in business

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My Husband's Garmin Vivosmart stopped working while on vacation 3/13. It was purchased during Black Friday shopping 2015 for a Christmas gift.

I went to the Roseville MN store 4/7/16 to exchange it since it was very new and was defective. I had the packaging, and all receipts. The Manager there said it was over 90 days and they would not do anything about it. "That is what can happen with any electronics, and why you need to purchase the warranty.

It is an issue you must deal with Garmin with and see if they will cover it under their warranty." Who doesn't help out a customer whose purchase stopped working in under 4 months? And then extends the blame on them and tells them it's their problem. Wow!

I don't see myself going back to ***'s when there are many other avenues to purchase sporting goods. If I performed like that I would not have any customers.

View full review
Loss:
$80
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Replace with a working unit

Anonymous
map-marker Baldwin, New York

*** = Thieves

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I purchased a golf drive from *** online. They shipped me a used club.

I contacted their customer service for the adjustable tool and they said they would ship me one. Then they emailed me days later saying they wouldn't be shipping one. I called back and they said they would ship me a new driver instead. I called back days later and my reorder was canceled.

I was never notified. They are refusing to replace my club and will not pay for the item to be returned. All they can say is that they can give me a discount on another purchase. Who would want to buy another product from a company like this.

They are thieves and I would never purchase another item from this awful company. Worst company ever.

View full review
Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

Squeaky Problems

I purchased two pair of Asics Duomax Running shoes at *** on 4/24. The one pair was identical to my last purchase at ***'s.

The 2md pair squeaked when I walked in them for the first time. the 2nd and 3rd time I wore the shoes the squeak got louder and very annoying. I returned the shoes to ***'s on 5/20 to be told that there was nothing that could be done to help my complaint. I told the service guy that I wouldn't wear the shoes because people asked me what was wrong with my shoes...The noise was very irritating.

***'s just lost my business. I usually buy 2 or 3 pair at a time plus numerous other clothes and athletic equipment there. Never again. Your $129.00 pair of shoes just cost you hundreds and hundreds of dollars in purchases because of your terrible customer service policy.

The service agent also told me if the shoes were torn or something was falling off and "looked" like something was wrong, he would be allowed to help me, but because the shoes looked worn (after 4-5 wears) that he was not going to help me.

Thanks ***'s, NEVER again will I do business with you, nor will my wife, daughters, nephews, or grand children. You need to change your policies to serve customers instead of yourself!.

View full review
Reason of review:
Bad quality
3 comments
Guest

It always tickles me to see people act like THEIR hundreds of dollars are keeping a business afloat. Lets do some math real quick.

On a typical weekday your local DSG probably grosses between 18 and 25 thousand dollars a day. On the weekends they can gross anywhere from 20-35 thousand dollars. Now, lets assume this store is having a bad day and they only pull in 15 thousand.

Your "hundreds" of dollars amounts to anywhere between less than a whole percent of their sales that day to maybe 2 or 3 percent if you go all out on your shoe purchase. So yeah, I'm sure they're just terrified that for the non-existent price of "hundreds" of dollars they never have to deal with you again, and yes I do mean DEAL with you.

Guest

I've heard this one before... come on be honest, you were returning those five month old shoes right...

I'm no ***.

The old buy the same model she and return your old sweaty masty smelly pair. You weren't the first to think of that scam bub, come up with something new.

Acey Bjt

Most, if not all running shoes sold here are made by some yellow guy working in a sweatshop in some foreign land and thus are all basically junk. I buy my running shoes at WalMart for around $12 a pair and they work fine but still are cheaply-made and wear out or break sooner, rather than later.

However, since I wasn't dumb enough to pay over a hundred dollars a pair, I just go and buy another $12 pair and it's off to the run! By the way, you should never buy anything at ***'s Sporting Goods anyway after what they did to cancel orders a few years ago that some sportmen made.

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Anonymous
map-marker Tampa, Florida

*** Sporting Goods Customer Care Review from Tampa, Florida

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I have shopped at *** for years and they have always taken sports authority coupons if they were similar to coupons that they normally offer. Went to Tampa store in citrus park for the first time and manager Erica there said that they have never taken coupons from the competition.

SA is across the street and I had a $185 purchase on the counter with an emailed SA coupon for 20%. Erica said she wouldn't do it. I left my purchase on the counter and walked out of a *** for the last time. Can't believe that they are SO big on themselves that they have forgotten to take care of the customer.

I used to be loyal but if sports authority cares more about me then I will shop them, or academy or champs. Whom ever is NOT *** Way to go Ed Stack.

Way to think you're so good that you are invincible. SA has my business and that of the 5 people I have already had dinner with after my visit.

View full review
Cons:
  • Customer service assistance
  • I would have rated 0 or minus stars if given the option
Reason of review:
Poor customer service
1 comment
Guest

you're seriously one out of a billion people that shop at *** they don't care. if you're so broke you can't afford something without a discount, that's your problem.

Anonymous
map-marker Hopewell, Virginia

Dicks Sporting Goods Rebate Review

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I bought 2 items having rebates and they gave me 1 receipt when both need originals. They could not print me a new original the next day. Lost out on $10.
View full review
Reason of review:
Pricing issue
Jack D Moq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wesley Chapel, Florida

ADVERTISING KAYAK NOT AVAILABLE ANYWHERE

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Gentlemen,

According to your advertisement in todays paper I want to buy the Discovery Angler Kayak for $229.98. After calling my local store and also online I was told they were not aware of any kayak by this name. Finally I was referred to a similiar Angler kayak for $ 299.00. I expressed my dissatisfaction and was told to contact the main office. Please advise me where I can get your adverised kayak for $229.98. I would prefer it gets sent to your store location in Irmo, South Carolina on Harbison Road. Please respond immediately. I am ready to purchase this item now, before the buzy season. Thank you

Jack Daffner

273 SE 46, Terrace

Cape Coral, Fla 33904

Email idoguy125125@***.com

Phone. 803-553-****

View full review
Loss:
$70
Cons:
  • Customer service
  • Delivery and customer service
  • Customer service assistance
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

Anonymous
map-marker Farmington, New York

Nike Vapor Keystone 2 Low Cleats Review from Farmington, New York

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Ordered cleats 6 days ago. I tried to check the status of my order online since I need them very soonz no status. I called and was told "oh, there on backorder" At no time did the website ever say they are not in stock, they still show online as available. The person I talked to gave me the flimsiest apology. I had to run out tonight to the local store to buy cleats. Their selection is absolute ***. I will never order from *** online again.
View full review
Reason of review:
Order processing issue
Anonymous
map-marker El Dorado, Kansas

Free shipping? NOPE. 10% discount for email address? NOPE

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Gave them a 1 star because there isn't a 0 star. Advertised free shipping on their site & all over the internet.

NOPE. It's only up to $15 of "free" shipping. You pay the additional amount. Wonder who sets the shipping costs?

They're not loosing money. Gave my email address to receive 10% off purchase. The promo code was to arrive in my email inbox. NOPE.

When I did an online chat, I was told it was already sent. I didn't get it. Checked my inbox and spam. They said they'd give me credit on my NEXT purchase.

Somehow I doubt that.

Very poor business practice. Won't be shopping there again.

View full review
Cons:
  • Being mislead with false advertising
  • False promo code
Reason of review:
Pricing issue
Kamyiah Ece
map-marker Colonial Heights, Virginia

Customer Service

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Dicks Sporting Goods - Customer Service

*** Sporting goods, Colonial Heights Virginia - sucks.

I shop for the best deals and have shopped at *** Sporting Goods for years. The customer service at Colonial Heights Virginia, specifically Laurie and Blake, are *** at best. I will not shop at *** for some time to come. It is quite evident Laurie and Blake could care less if a customer is satisfied or not.

I was shopping for a tree climber for hunting. At *** the cost - 279.99. Bass Pro had the same stand ten dollars cheaper. However the distance to Bass Pro would have cost me the ten dollars traveling so I purchased from *** at Colonial Heights. Big mistake, I should have traveled to a reputable company that stands by what they sell.

After getting home I found major parts missing, the seat. Blake was really a *** on the phone. Put me on hold to see if a seat was part of the stand. A tree stand for hunting that does not come with a seat, what an ***! He returned to the phone acting as if we had a bad connection, acting like an *** again. His only support; he would contact the manufacture and mail me a seat next week. I returned the tree stand. I had to deal with Laurie. By now it would have been cheaper to travel to Bass Pro.

I asked about a possible store credit to compensate my travels and loss time, or a possible discount on the returned tree stand. Laurie stated she was compensating me by having a seat mailed to me the following week. Such an arrogant C#@*! Now I’m out the travel cost to *** two trips. And still have to travel to Bass Pro.

Never again! Shoppers beware.

View full review
Loss:
$50
Cons:
  • Staff knowledge
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I received a gift card that was turn down. The person who bought said it was verified.

The #610621****748528. Can you give me info as whyevansmargeno@***.com

Anonymous
map-marker Albuquerque, New Mexico

Customer service is poor

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I will say the return policy is good, you order on line and if the item is not what you want just bring it to the local ***'s store and recieve the refund. The problem I have is two fold the ordering process . (1) you make and order it takes up to 3 days to process it. (2)Than another 6 days to recieve the item so if you are in a hurry for the item forget about it. Also there is no other way of shipping but ground. even if you want to pay the extra shipping fee.Finally find somewhere else to buy you products :(
View full review
Cons:
  • Online customer service
  • Ordering process
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

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