Dicks Sporting Goods
Reviews and Complaints
***'s sporting goods store is not a professional at all!
I took the my driver head and shaft installment to the this store. Golf pro shop guy told me that it will be 20.00 to install with a professional golf pro repairs.
But first time I took to a course played with my buddies, on the tee the driver head came off when I swing. I took it back and repair again, same thing happend by buddies told me you had a worst repair done at *** I took it again, a pro told me again, it will be fine there will be no problem after he fix, because he is a professional repair person. But again it happened same problem. I felt like so ***, ***, and ***.
I met a store manage but he just want to told me that they do not have issues with repairs but my driver has a problem?????. So, I gave up and never ask them to repair my clubs.
They are not professional at all, they hired some one on the street.
Preferred solution: Price reduction
Amateurs
I haven't been in the store much. My only issue when I did go there was that they didn't sell picnic blankets (in the summer).
Online site SUCKS. I was just trying to find women's tall/long sized pants. Their filters suck and it even has a place where you can click to give feedback about the filters but nothing happens when you click on it. I got all sorts of inaccurate and varying results which basically means I can't trust the site and won't use it.
I tried to ask Chat for help and one was totally useless and the other was okay (I attached screenshots of the two chats). Then I called their customer service number and the guy sounded high and was not helpful either. They don't have any more ability to do anything than the ability I had at my computer. They can't check store stock and they don't seem to have additional search options.
While on the phone with him, I discover several more glitches that are not documented on the chats. I kept getting different results for what I was looking for based on which route I was going to get there. He basically ended up saying that I would just have to take some time and search through hundreds of items.
Um, no thanks, I'll take my business elsewhere. Ridiculous.
- Online customer service
- Knowledge of customer service reps
- Customer service reps are ill-equipped
Preferred solution: Let the company propose a solution
Dicks Sporting Goods Manager Review
*** Sporting Goods - Online Clothing Order Review from New Carlisle, Ohio
Horrible! Horrible! Horrible!
Customer service is absolutely terrible! "John" even hung up on me and refused to transfer me to a supervisor. Advised me he was deleting my call and "that" will never happen. That being anything I said.
I called to cancel an order last week and they told me they cancelled it. Even placed a replacement order someday. There would be a hold on my card 3-5 days then it would drop. Two charges and shipments later... I have 16 shirts and 4 are the wrong size and 8 are same shirt!
It of course is my fault and no one can be soooo busy they can't go to a *** store to return items. You have 90 days after all! Worst customer service ever! Rude, patronizing and very condescending! Will never buy online or shop at *** again! Very accurate and fitting name!
SCORECARD
I tried to go online to get my scorecard info and it does not work. I tried to retrieve my username and that did not work. I call the 800 number to be told there is nothing to she could do.
Your process does not work and your too dumb to have a corrective process. Do you think I will trust you when you can't handle simple problems?
Really, enter 100 words? You people are idiots, even your complaint system lacks usability.
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Preferred solution: You need to look at the usability of your systems from a customer's perspective and give a bit more power to your help desk. No one should be left telling the customer there is nothing else they can do.
If I gave customer service like this...I wouldn't be in business
My Husband's Garmin Vivosmart stopped working while on vacation 3/13. It was purchased during Black Friday shopping 2015 for a Christmas gift.
I went to the Roseville MN store 4/7/16 to exchange it since it was very new and was defective. I had the packaging, and all receipts. The Manager there said it was over 90 days and they would not do anything about it. "That is what can happen with any electronics, and why you need to purchase the warranty.
It is an issue you must deal with Garmin with and see if they will cover it under their warranty." Who doesn't help out a customer whose purchase stopped working in under 4 months? And then extends the blame on them and tells them it's their problem. Wow!
I don't see myself going back to ***'s when there are many other avenues to purchase sporting goods. If I performed like that I would not have any customers.
- Customer service
Preferred solution: Replace with a working unit
*** = Thieves
I purchased a golf drive from *** online. They shipped me a used club.
I contacted their customer service for the adjustable tool and they said they would ship me one. Then they emailed me days later saying they wouldn't be shipping one. I called back and they said they would ship me a new driver instead. I called back days later and my reorder was canceled.
I was never notified. They are refusing to replace my club and will not pay for the item to be returned. All they can say is that they can give me a discount on another purchase. Who would want to buy another product from a company like this.
They are thieves and I would never purchase another item from this awful company. Worst company ever.
Preferred solution: Full refund
Squeaky Problems
I purchased two pair of Asics Duomax Running shoes at *** on 4/24. The one pair was identical to my last purchase at ***'s.
The 2md pair squeaked when I walked in them for the first time. the 2nd and 3rd time I wore the shoes the squeak got louder and very annoying. I returned the shoes to ***'s on 5/20 to be told that there was nothing that could be done to help my complaint. I told the service guy that I wouldn't wear the shoes because people asked me what was wrong with my shoes...The noise was very irritating.
***'s just lost my business. I usually buy 2 or 3 pair at a time plus numerous other clothes and athletic equipment there. Never again. Your $129.00 pair of shoes just cost you hundreds and hundreds of dollars in purchases because of your terrible customer service policy.
The service agent also told me if the shoes were torn or something was falling off and "looked" like something was wrong, he would be allowed to help me, but because the shoes looked worn (after 4-5 wears) that he was not going to help me.
Thanks ***'s, NEVER again will I do business with you, nor will my wife, daughters, nephews, or grand children. You need to change your policies to serve customers instead of yourself!.
*** Sporting Goods Customer Care Review from Tampa, Florida
I have shopped at *** for years and they have always taken sports authority coupons if they were similar to coupons that they normally offer. Went to Tampa store in citrus park for the first time and manager Erica there said that they have never taken coupons from the competition.
SA is across the street and I had a $185 purchase on the counter with an emailed SA coupon for 20%. Erica said she wouldn't do it. I left my purchase on the counter and walked out of a *** for the last time. Can't believe that they are SO big on themselves that they have forgotten to take care of the customer.
I used to be loyal but if sports authority cares more about me then I will shop them, or academy or champs. Whom ever is NOT *** Way to go Ed Stack.
Way to think you're so good that you are invincible. SA has my business and that of the 5 people I have already had dinner with after my visit.
- Customer service assistance
- I would have rated 0 or minus stars if given the option
Dicks Sporting Goods Rebate Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wesley Chapel, FloridaADVERTISING KAYAK NOT AVAILABLE ANYWHERE
Gentlemen,
According to your advertisement in todays paper I want to buy the Discovery Angler Kayak for $229.98. After calling my local store and also online I was told they were not aware of any kayak by this name. Finally I was referred to a similiar Angler kayak for $ 299.00. I expressed my dissatisfaction and was told to contact the main office. Please advise me where I can get your adverised kayak for $229.98. I would prefer it gets sent to your store location in Irmo, South Carolina on Harbison Road. Please respond immediately. I am ready to purchase this item now, before the buzy season. Thank you
Jack Daffner
273 SE 46, Terrace
Cape Coral, Fla 33904
Email idoguy125125@***.com
Phone. 803-553-****
- Customer service
- Delivery and customer service
- Customer service assistance
Preferred solution: Price reduction
Nike Vapor Keystone 2 Low Cleats Review from Farmington, New York
Free shipping? NOPE. 10% discount for email address? NOPE
Gave them a 1 star because there isn't a 0 star. Advertised free shipping on their site & all over the internet.
NOPE. It's only up to $15 of "free" shipping. You pay the additional amount. Wonder who sets the shipping costs?
They're not loosing money. Gave my email address to receive 10% off purchase. The promo code was to arrive in my email inbox. NOPE.
When I did an online chat, I was told it was already sent. I didn't get it. Checked my inbox and spam. They said they'd give me credit on my NEXT purchase.
Somehow I doubt that.
Very poor business practice. Won't be shopping there again.
- Being mislead with false advertising
- False promo code
Customer Service
*** Sporting goods, Colonial Heights Virginia - sucks.
I shop for the best deals and have shopped at *** Sporting Goods for years. The customer service at Colonial Heights Virginia, specifically Laurie and Blake, are *** at best. I will not shop at *** for some time to come. It is quite evident Laurie and Blake could care less if a customer is satisfied or not.
I was shopping for a tree climber for hunting. At *** the cost - 279.99. Bass Pro had the same stand ten dollars cheaper. However the distance to Bass Pro would have cost me the ten dollars traveling so I purchased from *** at Colonial Heights. Big mistake, I should have traveled to a reputable company that stands by what they sell.
After getting home I found major parts missing, the seat. Blake was really a *** on the phone. Put me on hold to see if a seat was part of the stand. A tree stand for hunting that does not come with a seat, what an ***! He returned to the phone acting as if we had a bad connection, acting like an *** again. His only support; he would contact the manufacture and mail me a seat next week. I returned the tree stand. I had to deal with Laurie. By now it would have been cheaper to travel to Bass Pro.
I asked about a possible store credit to compensate my travels and loss time, or a possible discount on the returned tree stand. Laurie stated she was compensating me by having a seat mailed to me the following week. Such an arrogant C#@*! Now I’m out the travel cost to *** two trips. And still have to travel to Bass Pro.
Never again! Shoppers beware.
- Staff knowledge
Preferred solution: Let the company propose a solution
Customer service is poor
- Online customer service
- Ordering process
Preferred solution: Let the company propose a solution
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This website isn't run by *** sporting goods you bozo. What 50 words...
ugh fine, here goes
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Oh by the way, just get a new scorecard and quit your complaining. Once you got it get the app, or use key ring or whatever to track it.