Jeyson Oqs
map-marker Greeley, Colorado

WATCH SALE ITEMS IN STORE

Dicks Sporting Goods - WATCH SALE ITEMS IN STORE
PICKED UP A SMALL ALUMINUM TABLE ORIGINALLY PRICED AT $29.97 BUT WAS REDUCED BY $10.00 MAKING THE PRICE $19.97. TOOK IT TO THE REGISTER, PAID BY CARD & WALKED OUT. I LOOKED AT THE RECEIPT & REALIZED I WAS CHARGED $22.97 AND NOT $19.97 AS ADVERTISED IN THE STORE DISPLAY. I DID GET IT STRAIGHTENED OUT BUT IF I WAS NOT MORE AWARE AS I SHOULD HAVE BEEN, I WOULD HAVE LOST $3.25. BEFORE RETURNING TO THE REGISTER I DID DOUBLE CHECK MYSELF ABOUT THE PRICE TO CONFIRM THAT IT WAS $10.00 OFF OF THE REGULAR PRICE. THE CLERK DID RETURN $3.25 TO MY CREDIT CARD. ONE MORE THING, THE CLERK DID NOT APOLOGIZE.
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Loss:
$3
Anonymous
map-marker Saint Louis, Missouri

Items ordered and Accepted then *** cancelled without notification

I order a Bradley smoker and the briquettes that go with it for a gift to my husband for his birthday. Items were ordered 2 weeks before his birthday allowing plenty of time for delivery.

Order was completed and paid by credit card. I recieved an email from *** stating the order was being reviewed and processed. The following day another email saying the order was processed and that the briquettes were being processed for shipping. The smoker had a note saying delivery in 3-6 business days depending on shipping.

Odd since *** offered a $15.00 credit on orders over $100.00 but what do i know, I just assumed it would go out UPS or something on another date. Yesterday, 5 days after I ordered the smoker I recieve a note stating the briquettes are shipped and they offered a tracking number....below that it stated smoker-cancelled!! What?! So I called and was told 'we are out of stock" Ok, then when is your next shipment arriving?

*** "We dont forsee another shipment" I asked why I didnt get a separate email 2-3-4 days ago that the smoker was out of stock?" I was told "sorry" Really Dicks...that is the best you can do? How off is your inventory that the customer isnt warned "low inventory" "closeout item" or given notice after the order is processed...not almost a week after!!??? Instead, adding insult to injury *** sends me the briquettes and charge me $25.00 shipping (the briquttes are $19.00)? WTH?!

I was told, "you can return them at the store" If I had time to shop at the store dont you think I would have andnot bothered ordering online and due to YOUR mistake now I have to make that trip instead and come home emptyhanded?

I have NEVER shopped at *** but due to my husbands desire for this smoker I found it online and bought it.

After venting my frustration to *** Customer service they offered a credit for another purchase....REALLY? like I would EVER buy from you again!

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Loss:
$200
2 comments
Guest

I'm having a similar problem. I just recieved an email stating my order was cancelled 5 days until Christmas.

I don't understand because the item is still showing in stock. No one can help me and since I used a gift card, the credit is going back on the card which I didn't keep. Everything is completely messed up now and no one seems to care at *** They keep saying, there is nothing I can do. The managers have gone home (20 mins prior to their shift ending) and in the same conversation the Rep said let me try to get one of our managers again.

Wait, I thought didn't you just say they went home for the day? Nothing worse than having a major problem and then being lied to.

It feels like they don't care, its no big deal to them.

Guest

Items go out of stock all the time. Prioritize your life and GROW UP.

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Anonymous
map-marker Middletown, New York

Poor Ammunition Sales Policy

*** in Middletown, NY will not sell pistol ammunition without a Pistol Permit. This is rediculous.

9mm, 40SW, 45 ACP , 357/38 are all common rifle rounds as well as pistol. I purchased a 357 lever action Rossi from *** last year, but they won't sell me ammunition for it anymore. BAD BUSINESS! I spend thousands at *** every year and if this policy does not change I think I will take my business to Modells and Gander Mountain

Middletown is the WORST at following policy, and I think they make it up as they go.

And each employee has their "own rules".. One day it is a 3 box ammunition limit. The next day it is three boxes per caliber. The next day it is a bulk pack counts as your 3 box limit if its over 150 rounds.

The next day pistol permit Only! There is NO LAW that requires a permit to purchase ANY KIND of ammo in New York!!!

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Anonymous
map-marker Dallas, Texas

*** Sporting Goods - Do not stand behind their return policy-- DONT SHOP!

Bought $113 Asics GT-2170 from them, they were defected, would not exchange the pair for me and gave me a run around. ***. Talked to their Store manager. Refused to do anything to help. Buying from ***'s Sporting Goods was my biggest mistake. Go to Academy Sports - less hassle, better prices.

I have to have 100 words or more for a review to be submitted, so this is a filler. I really am pissed off that I believed their "hassle free" return bull. I wish I came here first to read everyone else's reviews of this dump of the store.

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Loss:
$113
1 comment
Guest

How about using that "filler space" to include ANY relevant information regarding your attempted return?? You make no mention of WHY the return was not accepted. There are exceptions to every return policy, so it would be useful for others to know that your return was incorrectly denied, and not just denied because of some failure on your part, which made you mad, and caused this post.

Anonymous
map-marker Boston, Massachusetts

Customer Service At It's Worst

I ordered a pair of Saucony running shoes for $109.99. I had a gift card with a balance of $45.01.

After entering my credit card information I receive a message that my gift card could not be verified and to re-enter the number. After checking their gift card link which confirmed the 45.01 credit balance on the gift card, I attempted to place the order again. I got the same message. Just out of curiosity I re-checked the gift card balance and it was now zero.

I called customer service and spoke to a gentleman who first tried to tell me that there must be something wrong with my credit card. I had my credit card info. on my computer in front of me and assured him that my card was not the issue. He advised me to wait "a few days and see if the gift card was re-credited" I told him this was not an acceptable option and that I wished to speak to his supervisor.

After about 10 minutes "Angel"( she was no angel!) came on the line and rudely repeated the same answer the service rep had given me. After my insistence that this was not satisfactory to me, she put me on hold while she consulted the gift card department. After about 15 minutes on hold, I was cut off! I called back and went through the same "song and dance" with a new cast of characters and a whole lot of apologies and a " we'll do our best to fix it" solution.

End result : I just wasted an hour and a half on the phone, have no running shoes and, at least right now, I'm out $45.01. I'll never shop at ***'s again and will advise anyone else to steer clear as well!

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Loss:
$45
Anonymous
map-marker North Dartmouth, Massachusetts

Feel like I was recommended the wrong set of irons for golf.

I bought a brand new set of irons in the fall of 2011,based on the recommendation of salesman. He recommended Taylor Made 2.0 and supposedly fitted me for them.

I have never been able to hit them well at all and recently while playing with a golf professional he told me that these clubs were not at all right for me. I am only 5 ft 8 and these clubs are in fact 1" longer than the standard. I was never told about this and thought that I would just have to get used to them..

I am just disappointed with my experience and feel I was taken advantage of just to make a sale. I am not sure i would go back to this store again.

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Anonymous
map-marker Mechanicsburg, Pennsylvania

E mail misleading

Dicks Sporting Goods - E mail misleading
Dicks Sporting Goods - E mail misleading - Image 2

so i get the e mail for $20.00 off a purchase of $100.00. "Today only".

My purchase totaled $130.00 but the discount was never applied at checkout. When I called, I was told that my purchase was not eligible for the discount. I was told that I should have read the fine print & searched the site to understand eligibility. It was my fault that I accepted the advertisement.

OK, shortly after I placed the order I found the exact $100.00 baseball bat at cheapbats.com for $60.00. The *** operator verified the price at cheapbats,.com When I asked for a price match I was quickly refused, "Can't do it. No discount as advertised & no price match." (We're huge & we don't need you as a customer)....***'s has apparently empowered themselves.

There are a few items that they have exclusivity to but the internet is huge...huger. I will still shop at ***'s local store but I will not make purchases there, only scan into my ShopSavvy app & purchase from one of the other 6,884 vendors available on the internet.

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4 comments
Guest

It's ridiculous that the filter is obfuscating the business name. What if you call it ***' Sporting Goods?

Guest

Vendora restrict sales on items not ***'s. It's common practice for many vendors.

Nike, UA, Callaway, Titleist, etc. You, as a consumer have a choice. Buy sale items that may be older product, or get new stuff.

If Nike or other vendors find their products being discounted without their authorization, they can pull the items from the store or give them less favorable terms.

Guest

I ran into this same kind of BS at a store of theirs today. Games with pricing and the graphics and then people put in charge who look and act like they just got their first job out of prison.

Consumers don't need to put up with this nonsense. Take your business elsewhere and tell everyone you know, every chance you get, through every medium available so that we as American consumers can shut these bastards down!

Guest

Yeah...their discounts suck. They basically exclude everything they sell in their "fine print".

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hungry p

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Verified Reviewer
| map-marker Worcester, Massachusetts

***'s Sporting Goods Purposely Puts Customers In Harms Way

Dicks Sporting Goods - ***'s Sporting Goods Purposely Puts Customers In Harms Way
Dicks Sporting Goods - ***'s Sporting Goods Purposely Puts Customers In Harms Way - Image 2
Dicks Sporting Goods - ***'s Sporting Goods Purposely Puts Customers In Harms Way - Image 3
Updated by user Sep 22, 2012

>>UPDATEk\'s has since contacted me regarding this incident. They evaded responsibility by trying to claim the product was bought many years ago and has since been recalled. I have proof the product was NOT purchased long ago and that it was six months old and always...

Original review Aug 22, 2012
On August 17, 2012 I contacted Customer Service via the web contact page regarding the 15lb Resistance Tube I purchased from ***'s store in Millbury, MA.

Earlier, that same day, the Resistance Tube broke in mid workout during a triceps extension. The cheaply manufactured plastic fastener that holds the tube to the handle broke during normal, recommended use sending the tube shooting rapidly against my back, resulting in a welt on my back and possibly a pulled muscle/sprain.

Instantly recognizing the danger (Had I been doing a chest press, I could have knocked an eye out!) I did the responsible thing and attempted to contact ***'s to inform them of this danger before someone else gets more seriously injured.

I was dissapointed at how difficult is is to get through to ***'s as the web contact sheet is the only method and unfortunately, even after calling today, it did not result in speaking with anyone that seemed concerned about the dangers to customers that this product comes with.

After calling today to speak to someone, I was told I have to await a call from ***'s "Risk" team and I was not allowed a direct number to call to speak to anyone. I decided the best I could do is at least write an honest review of the occurrence, complete with detailed photos of the inferior product and the injury it caused me. Much to my greater disappointment, it turns out ***'s carefully edits all products reviews to be sure that only "positive" experiences (or perhaps those written by ***'s themselves) gets published.

So, it appears that not only does ***'s sell highly dangerous products and have inferior customer service - but they also take an additional step toward placing customers in harms way, by carefully editing out honest negative reviews/warnings posted in their product review section on the ***'s website! ***'s uses the same unethical practice on their social media pages. I have documentation to prove this!

I am very disappointing in ***'s and will be sharing this experience with my friends and family and at the gym where I sometimes train.
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Loss:
$16
1 comment
Guest

Dude, contact the manufacture. Fitness gear is sold at multiple stores, not just DSG. By contacting DSG, you might get it pulled off their shelves, but by contacting a manufacturer, you get it pulled out of all stores that sell it, and then the manufacture will take a look at what is up with the product and reproduce it in a way that this won't happen.

Also, there are plenty of bad reviews on their website. They screen their reviews so that they aren't putting anything profane to protect young kids. Also ***'s employees run the risk of termination for writing reviews on their products on the DSG website. DSG also runs their website through a 3rd party as do many other retailers, so contacting the website won't do you any good.

Also there are two reviews on the DSG website that were posted before you contacted Customer Service that said the product broke just after they bought it. If you did some research, you would have found that maybe this product isn't a very good product. Plus as a general rule, fitness gear is a pretty cheap, low quality brand, I recommend not getting the item again.

As per your customer service experience, I understand being upset about what happened. It was very unfortunate that it had to happen to you or anyone else who might use the product. I do feel that the "risk team" and customer service, or lack thereof did not do a very good job of taking this seriously, though it really isn't the retailer's responsibility as much as it is the manufacturers. If the manufacture made the product right in the first place, you would not be in this mess.

Please do all of America a favor and submit your complaint to the manufacturer.

Anonymous

Worst Online Shopping Experience Ever and UNPROFESSIONAL Cusomter Service

I ordered a pair of Brooks Women's Infiniti II Tights in BLACK. When I received my shipment, they sent the wrong pair of tights (they sent the purple ones.) I called customer service and they said that they would send me the correct pair and I could send the wrong ones back.

After 2 weeks, I never even received a tracking number for the reshipment so I called customer service a 2nd time. They told me that the order hasn't even been fulfilled in the warehouse yet and it could take 5 days to fulfill the order and another 5-7 days to ship. Now I am looking to get these tights that I ordered on 11/27 AFTER Christmas! They told me that they would rush fulfillment and overnight the tights.

When I never received any type of tracking again, I called customer service a 3rd time on December 24th. They told me that the girl that claimed to get overnight delivery fulfilled didn't have permission to do that. This time I spoke with a "supervisor." She told me that she would indeed get the new tights shipped overnight, but due to the holiday I wouldn't receive them until Dec 26. Keep in mind that I needed these for Christmas. I asked her for her direct extension so that if I had a problem I could call her directly. She gave me the WRONG EXTENSION! I have called it countless times to only hear a busy signal, yet when I dropped the 5th number from the extension someone answered.

On December 26th I did indeed get a package with the same tights that they sent me the first time. THE WRONG ONES. I called customer service a 4th time and the guy that I spoke to told me that they must be the tights that were ordered to ship from my 2nd call to customer service. He told me that the "supervisor" that claimed she could get the order rush fulfillment and overnight shipping did not have permission to say such a thing and that it would take days to fulfill and to "be patient." He told me to give it an extra 4-5 business days and I will get the correct pants shipped.

I never got a new shipment so I had to call customer service a 5th time!!!!! The girl that I spoke to was NO HELP AT ALL. She told me that the pants that I ordered are probably not even in stock and that is why they kept sending me the wrong ones. She assured me that a supervisor would call me that week. That was a week ago and still have not received a call from a supervisor and still have not received the correct pants.

This has by far been the WORST online shopping experience of my life. Customer service, especially the so-called supervisors, were UNPROFESSIONAL and had no desire to make their mistake right. If this is how you conduct business, you can rest assure that I will NEVER shop at your store again. I spend hundreds of dollars a month at ***'s, but I will take my business to Nike.com and other such competitors.

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Anonymous
map-marker Tampa, Florida

Archery mistake that *** will not correct!

I went into the store and placed an order for a $300 compound bow for my wife. The clerk pulled up exactly what I wanted and placed the order.

I was required to use my $300 cash to purchase a gift card to pay for the bow, as the area where you purchase anything online within the store does not have a cash register. I ordered a right handed bow. I received a left handed bow in the mail. My receipt SAYS "RTH" right handed bow!

When I called to have the correct bow shipped to me, they said that this specific bow in right hand is on back order, & therefore ALL they will do for me is give me a gift card to their store for $299.97...I gave them CASH! They will not refuse me my cash, nore will they ship me a right hand bow when they are available again. That is corrupt! They obviously CHANGED my order to left hand do to lack of inventory.

Then expect me to either take that useless left handed piece of equipment or give me store credit to purchase something else's.

do NOT shop at *** sporting goods. This is not the first time that I have had an issue with them, but it WILL be the last.

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Loss:
$300
1 comment
Guest

RTH means ready to hunt. Not right handed. ,)

Nathan u
map-marker Gainesville, Florida

DSG -BREACH OF CONTRACT, refuse to deliver paid orders

*** Sporting Goods (DSG) sold me and thousands of other customers a rifle on the week of black friday. The Troy Carbine rifles were paid in full and guaranteed by store management to be delivered in 1-2 weeks, over a month later we get a refund by mail on christmas eve. *** Sporting Goods could have delivered the rifles but decided not to not honor customer purchases.

We want the rifles we purchased not a refund, TOTALLY UNACCEPTABLE *** Sporting Goods owes the consumers three to four times the purchase price if they refuse to deliver. The rifles are now selling for three to four times what we paid in full for over a month ago and the rifles are sold out everywhere.

The rifle has tripled in price since I paid, and is not available for purchase since DSG was the sole distributor. A company changing their stance and deciding to stop carrying a product in the future is fine. Cancelling orders paid for by customers over a month ago when DSG did carry the product is BREACH OF CONTRACT.

Contact me: dickstroycustomers@***.com

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Loss:
$2500
Anonymous
map-marker Yukon, Oklahoma

Beware of On-line orders

Ordered a pair of "wide" baseball cleats online two weeks prior to the start of baseball practice. After hearing nothing for over a week, I inquired about the status of the order. I learned they had not even been shipped yet! The next day I received an email advising that my order had been cancelled. Needless to say, this is an issue as my local ***'s does not carry wide sizes.

I contacted Customer Service and they advised the shoe was out of stock. I asked if they could replace that pair with another maker that produced wide sizes. We came up with another maker that made the wide size shoe, but they wanted to charge me for the difference. You would think that after spending literally thousands of dollars at ***'s over the years and being inconvenienced like this, they would try to make things right, but not ***'s! I can assure you that they are just another big business money grabber who could care less about their customers. They simply want your money. As usual, the consumer can't do much other than being a victim and letting others know to go somewhere other than ***'s and make sure as many people as you can advise do the same.

The original customer service spokesman was very polite, but the "supervisor" Millie ID#74776 really exerted her dominance and let me know that by God, I would not be getting a replacement pair! Hard to believe that is ***'s representation on Customer service, but I've come to expect that at ***'s!

At any rate, avoid ***'s now and in the future!

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Loss:
$30
Anonymous
map-marker Seattle, Washington

NO easy returns of unused footwear!! "Hassle-free" shopping is full of hassle.

The company failed to cancel my order on a Friday evening and I called within one hour of making it. Two days later they sent an email telling the the order was filled and being shipped.

Days later, the item arrived. A return label was intentionally not included in the box - the other half of label was torn off that would have included it. Then I had to call customer service twice to request a return label for free return shipping. The "free" return shipping disappeared from website even though it was there when purchased.

They said 24-48 hours to get return label.

Each time it has been requested they have never sent it even though I called and confirmed my email address that I don't have any problems with.

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Loss:
$66
Akayla Rxu
map-marker Lebanon, Pennsylvania

50% Coupon Offer

Answered all questions - Page Expired - NO Coupon received! Not once, not twice, but three times this happened. Is this a SHAM or what?? How can a page expire when you are actively using it? This I will never understand as long as the days have 24 hours. Or, do they really?? Does anyone know for sure? Maybe we should ask the person who can't find Harrisburg, PA!! For Sure. Now I see it can't find Harrisburg, PA! Are you kidding me?? Last time I heard, it was still where it always was for the past 75 years! GET REAL........
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Loss:
$45
Joia Ruj
map-marker Columbus, Ohio

False Adverttisment

I places an order on line Order #748720**** and got confirmatio of the order via email on Sunday Night. On Monday afternoon got email said at your request that I cancelled the order.

I called and said I did not cancel the order and they said it was cancelled due to product not being available and I said then put the items on back order and they said they could not do that. I asked for a manager named Anonia and she said it was a product set-up and they have the right to cancel orders if they are at the wrong price.

I said then that is false advertisment and she said there is nothing I can do about that. Now I am going to have to pay for overnight shipping due to their mistake.

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Loss:
$500
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