Dicks Sporting Goods
Reviews and Complaints
Worst customer experience ever had
I was shopping at the Dick's Sporting Goods in the Dayton Mall over the weekend. It is my son's first year playing football and we went out to get all of his stuff.
I purchased his cleats a football a pair of socks a cap a pair of football gloves a water bottle among other things. The next day I am getting the bags ready for my son to go to football and realize the gloves are not in there. I call the store and let them know that one of the items I purchased was not there. I was told by management that they would review the tapes and give me a call back to let me know if my statement was true.
I have worked in retail management almost 20 years, I have never even thought about telling a customer that I would review the tapes because I do not believe them when they did not receive an item. When a customer takes time out of their day to call about something that was left there, the customer should be apologized to for the mistake that the store has caused. They should apologize for the fact that that customer has to come back up to the store to receive their merchandise . There should be no mention of having to review a security tape to see if the customer is lying.
I felt like they were telling me I was lying and trying to steal from this company. If this was only a five or $10 item I would just go buy another one but these were a $25 pair of football gloves. I have never had a worst customer experience in my life. I will be sure to tell every person I encounter and everybody in the entire School District to not go to Dick's for their sporting needs.
I will definitely not be returning for the next 8 years that my son is in School playing sports. This shows that this company does not value their customers or their experiences with in the store. The way to build a company and create a positive Revenue over last year's is by building customer relations. When you have a bad experience in a store you tell everyone, when you have a good experience in the store you might tell a few people.
It looks like the majority of the stores reviews are definitely not satisfactory. *** sporting goods.
Will not pay rewards
In love with nike
Bait and switch plus poor customer service
I applied *** Reward credit card to receive the "gold reward membership" so that I can enjoy free golf grips replacement and other benefits. Received my credit card in March but never receive the gold reward card.
The store won't honor the free service unless I have the gold reward card. I have been in touch with their customer service team for months now and they keep saying they will be sending me the card weeks after weeks.. and never receive it. Finally someone said I will receive by 8/22/18 and in the mean time, they will send me a store gift card to cover the golf re-grips fees..
Last I heard from them was 7/31 and I've been follow up and the customer service just keep ignoring me!!!
I would not have apply for their "reward" card if it's not because of the FREE services they promise and I did my end of the bargain.. yet *** didn't seem to care on their end.
Preferred solution: do what you said you gonna do, provide store credit and send me the gold card immediately!
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Verified Reviewer | New Hartford, New YorkStay out of politics
Are you people insane??? You are punishing hard working Americans over a mental health issue.
*** Smith is probably rolling over in his grave. Guns don’t kill people, PEOPLE kill people. Are you going to destroy all your knives too? MORE people are killed by knives than guns every year.
How about baseball bats? Axes? Are you going to not sell rope? ALL these things are used to kill people.
Cars are the BIGGEST killer EVER, should we not drive? Your line of reasoning is flawed and if it is not changed I will never set foot in your stores again. You’re a SPORTING GOODS STORE - stay out of politics and stick to what you know. Don’t punish millions for the acts of a few.
It’s not the cars, knives, bats or guns. It’s the PEOPLE.
And doing what you’re doing does nothing to help solve the mental health problem in this country. A better response would be to donate the profits from the sales of firearms, ammo and such to an organization that helps the mentally ill.
Formerly loyal customers will NEVER shop at Dick's again because of CEO Ed Stack anti-2nd Amendment views
Today, CEO Ed Stack of Dick's Sporting Goods will no longer sell any semi-automatic weapons in any of its stores (despite fact that 97% of U.S. gun shootings are by handguns) and then ignorantly uses the left's description of these single-shot weapons as "assault weapons". What a virtue signaling and cowardly decision.
It's Dick's decision to keep a simpleton like Stack on as CEO, but our family will NEVER shop at another Dick's again because of this decision.
Like Target infuriating a large segment of their customers by allowing {{Redacted}}claiming that this is because Target is so virtuous, Dick's can expect to suffer the same fate of rapidly declining sales revenue.
Bad customer service
Will not do business again with Dick's Sporting Goods
Today, CEO Ed Stack of Dick's Sporting Goods will no longer sell any semi-automatic weapons in any of its stores (despite fact that 97% of U.S. gun shootings are by handguns).
I will never do business with these despicable people again. Dick's are just grand standing to boost their sales. They don't care about our rights as Americans and we should not support them with our money. Work with youth so should be able to steer some money away from these leftist.
The left refuses to harden our schools to protect our kids but have no problem stomping on our rights. I hope *** Sporting Goods feels the rejection of its customers since I think they can keep their over priced products
- Policies and pricing
Coupon Misrepresentation
I was a member of Dick's sports card rewards program, where they send you coupons and discounts for being a good customer. They sent a flyer with coupons, one particular coupon offered 20% off any golf accessory, excluding clearance items.
I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts.What a rip-off. I contacted Dick's customer service, and was told this fact. I would have to pay the full price.
After a little research, i discovered that this is the same price that i could buy this putter direct from the factory, eliminating the middle man and thier BS. So, i contacted Dick's, cancelled my scorecard account, had my name removed from their mailing list, and I will never shop there again.
Felt good!
- Product
- Policies
Preferred solution: Let the company propose a solution
New state, same result
Went to the store in Gilbert, AZ today hoping service would be different from my home state. WRONG!
Walked around for 45 mins. Almost had employees bump in to me they were so close and none of them said anything to me, not a word. Finally about 5 mins before I was going to leave a woman putting up fishing said “hello” to me. I thanked her for acknowledging me.
In addition to horrible service, I noticed many merchandising problems, the biggest of which was missing prices all over the store. On the ammo shelves about 1/8 of the products were priced. Just sad.
Thought about getting a job there. Not now.
Love this place!
I don't have a Dick's nearby, but I stop by every chance I have when I head into the city. So I end up shopping online there quite a bit.
As always, a great selection and even though their prices are higher they're still the best out there when it comes to quality running gear! What I really like is that they have everything I need already in stock. Many of the other outlets and retailers say they have it in stock, but add a few days for shipping-for some reason. I'm thinking that they are getting it from other sources.
Dick's always seems to ship faster which tells me that they have it in the store itself.
Something I have found to be the case while there. If you can make it to the store, it's a better shipping experience, but their online store is great too!!
- Everyone there seems happy
- Prices are okay but quality is excellent
- Plenty of items in stock
Very lost
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Verified Reviewer | Augusta, GeorgiaNever again ***, Academy here I come
Ordered a few things online for $108, all that cleared with no problems. 2 days later *** takes out another $72, without telling us.
Was told its an authorization hold from the operator there. Talked to the manager and he says its our banks fault. We had already talked to the bank that morning to cancel our cards, we thought we had been hacked! Anyway, manager tells us we are lucky our item shipped so quickly.
***, its your job to make sure our stuff ships if its in there. We will NEVER order anything from *** again.
We order online a lot and have never had this problem. I had to put ducks because it was saying the name was offensive.
Hardware Kit missing parts for Punching Bag stand assembly
Hardware kit was ripped open. Some bolts and washers were missing.
On 12-23 I called customer service (Missy) and they said they would have a new hardware kit sent to me. On 12-28 I called back and customer service told me no action had been taken. They told me to hold the line 2-3 min while they escalated the issue. After 20 min they said they were on hold waiting to escalate.
I asked if they could just take my information and proceed but they told me I had to stay on the line. After 40 min and no response I hung up!
I can't assemble the stand without the kit. They have no concept of customer service.!
Preferred solution: Deliver product or service ordered
Horrible experience
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Don’t shop at *** anymore, poor selection of items, no consumer confidence