Dicks Sporting Goods
Reviews and Complaints
*** Sporting Goods - Customer Care Review from Pompano Beach, Florida
My first purchase from ***'s was a Barnett recruit recurve crossbow. I had to exchange it because a manufacturer's defect.
It was not easy as there is no UPS Store near my home. ***'s sent me a 10% off coupon I assume for my trouble. The first girl I got when I tried a second order with the company was very helpful and actually offered me 15% which brought the crossbows under $90 I did not have my credit card with me and was unable to give her the 3 digits on the back of the card at that time. When I called back and I was treated rudely told that it was not offered with sale items and the representative could care less about the situation.
Why can one representative do the right thing while the others cannot. Do they not note these accounts like every other company I've ever worked for in my life. Regardless the last one was rude and uncaring. I asked to please remove my email address because I get dozens of emails from this company each day and will never do business with them again.
I spend a considerable amount of money online none of which will ever go to *** again. There customer service certainly lives up to their company name.
Dicks Sporting Goods Customer Care Review
Common Courtesy
I took my rifle to ***'s to purchase a scope and have it mounted. I was also going to buy hunting licenses for myself and 16 year old sons who was with me on his first season of hunting.
I walked my rifle, locked in its carry case through the story to the back where the hunting and guns department is located.
I was greeted by two gentleman, Ian and Nate. The first thing Nate said was, "did you just walk through the store with that gun? Stunned by the question I answered yes. Nate said your not allowed to bring a gun in the store without checking it at the front and having a lock placed on the trigger.
Surprised by this greeting, I replied what ever, giving a look of surprise and dismay and said, I was not aware of this policy. Nate responded with a mocking, "what ever?" People get nervous when they see someone walking through a store with a gun, as a matter of fact, I get nervous seeing someone walking through the store with a gun. At this point I picked up my gun case to leave and that is when Ian GRABBED the gun case out of my hand and said, you will have to pick this up at the front of the store. My 16 year old son and I waited at the front as Nate meandered through the isles on his way to hand me the gun at the front of the store.
I have never been so humiliated and insulted. As a shop owner myself in the service industry, I would have fired my employee on the spot for such a rude and disrespectful greeting. There are so many failings in this customer service scenario that I am to irritated to list them all and anyone with half a brain could start their own list.
Ian and Nate work at the *** in the Great Northern Mall in Clay NY. the only thing Ian and Nate hate more than their job are the customers that come to them for service.
- Customer service
Preferred solution: Let the company propose a solution
Unused - LaCrosse Cleats Returns
It is so unfortunate to see a rude behavior from a store manage at North Point Parky, Atlanta Georgia.....I bought cleats for my daughter size 8 but realized later after reaching home that 8.5 would be better fit (she NEVER EVER WORE THEM OUTSIDE), i went back to return it...store manager refused right on the face and behaved rudely stating she won't return it back...just because she observed some marks (nit picky)....I tried to explain, I bought them as is....it is so painful to explain .....but truly disappointed...with *** sporting..those shoes are not of any use
- I would have rated 0 or minus stars if given the option
- Misleading coupons and promo codes
- Customer service assistance
Preferred solution: Full refund
Customer Service (Cashier)
September 1st 2016 my daughter and I purchased a pair of sneakers, while waiting on line the cashier name Kassie worked on cash register #6 was looking around like we did not exist until I spoke and and said no one's working here. She put her water bottle down and yell next customer.
After she ran up the sneakers, I proceeded to show her the ***'s coupon that I received on the GEO coupon app in which she said that ***'s don't honor coupon apps because people tend to alter the coupon expiration date, which I couldn't understand how can you alter the date from ***'s Sporting Goods coupon from an app so I just let it go and paid the total price, then she had the audacity to ask us whether we wanted a bag for the sneakers that we purchased. My daughter replied "that would be nice" and I replied "yes, because if we walked out of this store without a bag, your would have assume that we stole the pair of sneakers" (I know that it has a security tag).
My question is if we were caucasian, would we have been treated differently?
Yes, we would have. The ***'s Sporting Goods store that this occurred is located in Wilkes Barre, PA on September 1st 2016 at around 2:15/2:30 in the afternoon.
- Employees
- Being mislead with false advertising
Too all *** sporting goods, online, phone and stores.
All of them suck and don't really care about helping customers... They could give two *** about helping anyone.
Every *** store I have been to employees are always grumpy and hate their job. I never get a greeting when I go there and have to hit the ringer to get a fitting room many times.. emails suck,never get to me on time. Also online and phone customer service suck.
fire them all and get knew.
you all suck, suck ,suck, suck. Maybe love your job and what you do and appreciate customers and things will change and get people who actually care what they do.
*** Sporting Goods - Customer Care Review from Broaddus, Texas
*** Sporting Goods Customer Care Review from Lawrenceville, Georgia
I bought a pair of Nike football cleats for my son on 8/9/16 that cost $100 ... He wore them 2 times and complained with his heel hurting, after looking inside the lining was coming out and had came loose.
I tried to return them on 8/16/16(1 wk after purchase) and the store (Johnson city location) refused a refund or exchange. They were very rude and told me to call Nike. They said they could not do anything if the shoe had been worn.
Normally I would completely understand this policy but if the product has malfunctioned or is defective it should be replaced!! I normally buy cleats and other Nike/ under armor products at *** but I will NOT shop there anymore, I will pay more somewhere else instead of dealing with rude and disrespectful store employees with no respect for there customers!!!
*** Sporting Goods - Manager Review from Dallas, Texas
Terrible Service, No return on Brand New Item
I purchased a Miken Freak bat from ***'s in Greenboro, NC. When I got home I was told the bat is banned in our league, and looked it up.
Sure enough it was banned. Brought the bat back with receipt hoping for an exchange. The bat was still Brand new, never used, but had no plastic wrap on it, which is how I bought it. The manager was true to the name (***'s) and walked me over to a sign at the front of the store that says they don't take returns on bats missing the plastic.
I told him there was none, and asked him to come look at the bats to show there was no plastic. Sure enough all the other bats had plastic. Called corporate and they offered me a $25 gift card instead of a return or exchange.
That still leaves me with a $200 bat I can't use. Thanks ***('s)
Preferred solution: Let the company propose a solution
Terrible Technician/Excellent Manager- Hillsboro, OR
My seven-year-old son saved his own money to buy himself a new bike. After much shopping around, his heart was set on one we found at ***'s (Hillsboro, Oregon). I was a little nervous about buying from here but hoped that all would work out for him.
Less than a week later, his seat was loose. We repeatedly tightened it, but it would not stay in place. Worried about his safety and frustrated to be having trouble so soon we took the bike back to the store to see what could be done. We checked in at the check out area on our way in the store, and the friendly cashier sent us back to the bike department saying that they "would fix it up" for us.
Getting to the bike service department we met with the bike technician. He looked at it and complained about the type of bracket used to hold the seat. He tightened it the same way that I had repeatedly done over the last week. I explained to him that it wouldn't work. His answer was to try to sell me a new bracket for $20 that we would have to order and wait for. I repeated that the bike was a week old and that this was not acceptable. He said that if we had purchased the protection plan he would have "done his best to get it covered," I let him know that we had purchased a bike from another store last week and that my older son had fallen and broken his brake line, it was fixed without question and without purchase of a protection plan. I asked about any warranty information that he could help me with and he said I could contact the company and that I really should have bought the protection plan. He also assured me that I would not find a "better bike repair technician anywhere."
Frustrated, I was ready to just leave the store, contact the bike company and never shop at ***'s again. However, the friendly cashiers checked in on with us on our way out to see if we were taken care of and I decided to ask for a manager.
When the manager came out to help us he had several ideas. He considered a new seat, but that would have been held on by the faulty bracket. So he took the entire bracket apart to see what was causing it to loosen. After working on it sometimes teaching the bike technician that was helping us previously, he figured out the problem. Although, he thought he had it fixed he instead pulled a new seat with a bracket off of the same model of bike on the floor and sent us home with that saying that he would contact the bike company and deal with the defective seat. He also let us know to come in if we had any trouble with the new seat.
Review in Sport category from Chicago, Illinois
pretty upset right now – I called before I left my home in the country to the Columbus, GA store (which is located right next to a pet store, mind you) and asked if they were pet friendly. The girl who answered the phone said yes, so we drove into town, only to be kicked out by a manager.
No apology was given as we were escorted out of the store, even though I told her that we called about it before we came.
We are now headed to Big Dog Running Co to buy our shoes. Will never shop at a *** again.
- Customer service reps do not have the proper tools to help
- Customer service
Screws
*** Jememdmmejsjenenene end men elements enemy skews Dkkdkdjdkd. Diskette. The fact I can get it right away with the best of the day before I get a follow back on my way home from work to be the first half of the day before I get a The same thing to say I have a great way of saying it is the most recent version and the day I have a great way of the year and the day I have to go back and the other hand is the only thing that would have to go back and the other hand is a good time with the day before the end of the year and the day before the end of the year of high quality you can get it right away with the day before I go back
- Knowledge of customer service reps
- I would have rated 0 or minus stars if given the option
Poor Delivery Service and Contractor
Ordering a treadmill, the delivery service was available 10 days after I purchased the treadmill. The delivery service set the appointment time and date 1 week early- which was great- June 29. Confirmed. I scheduled my last day off that I could take for the year from work and made sure I would be here for the delivery. The day before, they re-confirmed. Great. They were to arrive between 10am-2pm. At 10:30am, they call to say the delivery person had to take his mother to the emergency room and they had to reschedule. Really?
We all know how hard it is if WE, the customer, miss a delivery time or are not here. But when it is in reverse then hypocrisy knows no bounds. I told the person who called (supposedly managing the schedules) that I could not schedule any other days off for this- especially if this is the habit of cancelling on the day of. The only day left was July 4th. This would make it 3 weeks after the purchase date. Wouldn't it have been better customer service if the person had contacted other delivery trucks to honor this scheduled date FIRST? So one man is unavailable and everything gets cancelled? The person said she would TRY to find someone else but, yes, they were scheduling July 4th deliveries as well. I said, if today can't work then July 4th I'll make myself available (i.e. cancel my plans on an official day off to make this work).
I call the manager of *** Friendly but somewhat distracted. Before I could finish my sentence regarding this issue, he immediately confirms that they have had issues with this delivery contractor before- and typically delays will occur because this is high season for basketball equipment delivery, etc etc.
I told him that was not the reason the delivery service gave me- but rather that the driver's mother had to be taken to the emergency room.
I told him that such issues make it impossible to schedule things and ultimately can lead to cancellation of the item purchased. He took my last name, phone number, and said he'd make some calls, see what he could do and call me back.
It has been 2 hours- neither the Delivery Service person nor the *** Manager of Novi have called back with any solutions.
*** Sporting Goods Customer Care Review from Annapolis, Maryland
Horrible,lazy, plain rude and not smart about products... I knew when I walked in I should have walked out of Crofton MD store...
Kayaks knocked over open boxes of march on the floor workers leaning slobbishly on shelves "helping" customers... I couldn't even get helped with locked up merchandise!!! Well walked out got in my truck and ordered the product hanging in the case from Amazon!!
I wonder why I even try to go into "outdoor" stores the "I don't know and really don't care" attitude is what they hire... Their name tag should say "my passion is laziness and *** you off"
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Yeah you show those idiots who's boss. I like to walk into stores and walk around with my guns too.
Who cares about store policy or the signs they have posted and NY did you say? I'm pretty sure New York has some pretty lax laws on carrying guns around public stores so not to worry. I truly am sorry that your feelings got hurt by a couple of college students that probably do hate their jobs and want to keep everyone safe.
However I am a little concerned that you said you would like to fire (your weapon) at your employees. Great work boss