Anonymous
map-marker Concord, California

The worst customer service I've ever witnessed!

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The *** by my house is actually gigantic. They have a lot of different types of sporting equipment available and a ton of space to display it.

With that said, when I went in the other day, I couldn't find what I was looking for (they don't have any signs for each department, so you have to walk around to find the section you're looking for) Trying to find an employee was not as difficult as they actually hace a decent amount of employees just kinda walking around, however everytime I went to ask someone a question they would just walk away! I ended up finding what I was looking for by myself. EVERYTHING in *** is SO over priced! I was looking for a pool noodle and I kid you not, $80!

Taking my very over priced item to the register, they only had 1/9 check outs open and there was no one at the open register. I saw an employee at one of the non open registers and asked if anyone was checking on 1 (the one open with the light on) and the employee looked up and over to the empty register and said "yeah, probably" and continued what he was doing. I was so turned off by this! There was a line behind me!

Eventually someone came to help but this experience sat with me for a while. I felt completely invisible!

That purchase felt so terrible I ended up returning it and vowed never to go back.

""Yeah, probably..."

I just can't! Sorry *** you lost a customer in me.

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User's recommendation: I don't recommend.

Anonymous
map-marker Winchester, Kentucky

Order not received

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I have been in contact with custumer sevice and have been given 4 shipping days only to get delayed another month not good relations
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User's recommendation: Beware

Anonymous
map-marker Indianapolis, Indiana

Refund

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They was unable to help or give me an answer they blame my bank and my bank says its *** sporting good so I guess Im out $31 dollars so I hope some one enjoys it
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User's recommendation: Just buy at the store

TONI Y Jeh

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Verified Reviewer
| map-marker Belleville, Illinois

Paying 4000 for employee abortions

I absolutely will take my 3 athletic children 2 of which will be playing college sports to another retailer. The USA needs more children NOT less. Good Lord get your priorities in order. Longtime customer no more Toni
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Preferred solution: change your corp values

User's recommendation: Love American values and support families

Jill H Roi

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Verified Buyer
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Verified Reviewer

Cannot get a refund for something I returned to the store 2 months ago/have the return receipt on.

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Dicks Sporting Goods - Cannot get a refund for something I returned to the store 2 months...
Updated by user Oct 05, 2021

I have been fighting Dick's for this refund for over 2 months over a defective product that injured my son and which I returned to the store. The supposed "credit" back to my bank account was never processed despite what the receipt says. They got their crummy item...

Original review Oct 05, 2021
I bought something from Dick's Sporting Goods online because they didn't have it in-store. It was shipped to me.

(A rolling golf cart). Product was low quality and fell apart when my son tried to use it. We called the Dick's consumer hotline and was told to return it to the local store. I paid for it online using Paypal (linked to my debit card) and when I returned it, they pushed a supposed refund to my debit card (I have a receipt).

The refund was never processed.
I filed a complaint with Paypal about the missing refund/my bank too. My bank/Paypal went to Dick's to question the missing refund for which I have a receipt. Dick's repeatedly refused to process the refund back to Paypal or my bank because I "did not have proof of shipment back to Dicks.com." This is ludicrous, because I was told by Dicks.com customer service to return the item to the local store and process the refund that way. I returned the defective item that actually injured my son on the golf course, and I CANNOT GET A REFUND BECAUSE DICK'S IS BLOCKING PAYPAL/MY BANK FROM PROCESSING IT.
This is terrible.

I am out $109.99 and will never patronize Dick's again unless I get this refund that was supposedly processed via the attached receipt (never got funds).
Refund my money. Now. I'm a longtime (10+ year) store customer with 2 kids who also play sports. (I'm a marathon runner and have a golfer/camper/rilfeman son and a runner/camper daughter.

You're losing a lot of business from me by not processing my refund. I need this money back.
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Loss:
$110
Cons:
  • Does not honor promised refunds blocks refunds

Preferred solution: Full refund

User's recommendation: Do not patronize. Does not actually process refunds even when receipt says it's been credited back....it hasn't, and blocks your bank from contesting it.

1 comment
Jill H Roi

stay away from Dick's

Bill J Itb
map-marker Oyster Bay, New York

Trying to purchase horzion t101 treadmill very disapointing experience

Dicks Sporting Goods - Trying to purchase horzion t101 treadmill very disapointing experience

Hi my name is Bill Jones & I was in the Melville NY location tonight. My rewards numbers is (516) 996-****. Christina is my wife, we are not one time buyers & were buying often from *** but I have to tell you tonight was not right, at the very least by ***

I came in for a light weight treadmill for our home gym & @165pounds the 101 fit the bill. There was a big sign that said "FREE DELIVERY & ASSEMBLY" which was great but I would have settled for curbside because of COVID but they were out of stock.

So than I said ok how about:

-just ship it to my house?

-ship it to the store for curbside when it gets in?

They told me either one of these options was $230 + $135 for assembly. Then they said; the sign is up just incase they come back into the store, we have no control over FEDEX pricing & the container problem & etc..

Also keep in mind the unit also does exist online still BUT you can only buy it for the NOT sale price above because *** decided they didn't want to honor the sales price anymore unit the "15th" as the sign says.

This is False advertising & bait and switch & I truly thought this was beneath the way *** does business but I guess not.

I will be call corporate tomorrow as well because at the very least they should no what is going on here. Btw a simple solution would have been to put a sign up stating "out of stock" or "currently out of stock" but that wasn't the plan here.

btw btw the Melville NY manager said he was off the other day when the last machine was sold or he would have taken the sign down.

Bill Jones

516-369-****

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Preferred solution: Let the company propose a solution

User's recommendation: Beware of false advertising

Anonymous
map-marker Port Saint Lucie, Florida

Not the way to run a business

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Wife bought a golf club from a website that had *** Sporting goods all over and was same format as your real one. Come to find out it wasnt. She spent 220.00 on it and it was scam. Im a business owner myself. This is not way to run business. Sorry we cant help you . Thats not rite. Ill pay difference if *** would honor it. I am little upset about this. Im not gonna leave alone until this is squared away. Thanks for your time. Joe Miraglia.
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Anonymous
map-marker Danvers, Massachusetts

Customer service

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Customer service is awful. Was on hold for over 40 minutes to ask a question about my order that got shipped to a wrong address.
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Hells B Nxe

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Verified Reviewer

Would not cancel order 5 minutes after I placed it

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Updated by user Jul 31, 2021

*** sporting goods is horrible

Original review Jul 31, 2021
Placed 2 orders one by mistake contacted *** immediately agent refused to cancel and would not let me speak to supervisor! Disconnected spoke to another idiot agent they would not let me speak to a supervisor disconnected same thing happened a 3rd time finally the 4th time this is 30 minutes after placing the order now because Im dealing with these *** agents. Got a supervisor finally named Jwean or something she told me it was to late to cancel now it was in the shipping phase! Now Im being charged 125 by my bank for overdraft fees for that order which is more than the order itself!!
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Loss:
$125
Cons:
  • Prices
  • Customer service

Preferred solution: Full refund

User's recommendation: Do not shop at dicks!!!!

Leena N Ghg

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Verified Buyer
| map-marker Plano, Texas

I can't track my package

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Dicks Sporting Goods - I can't track my package
I ordered online but havent received my order yet. Idk my tracking number either.Can you help me find and track my order? My email is leenalen8@***.com
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Preferred solution: Deliver product or service ordered

Dawndi E

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Verified Buyer
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Verified Reviewer
| map-marker Lawrence, Indiana

Incompetent cashier horrible customer service from Indy store

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Dicks Sporting Goods - Incompetent cashier horrible customer service from Indy store
Updated by user Dec 07, 2020

No contact

Original review Dec 07, 2020
We recently shopped at the store in Indianapolis located at 6020 82nd street. This is two hours from where we live.
At check out, there were two young ladies whispering and turning their backs to us. No one else was in line. We felt like we were burdening them. Finally, one of them decided to ring up our items. Her name is Essence. She ended up scanning two of my purchase items two different times. This added an extra 100.00. The next day I called the store and spoke to Nick the manager. He was very nice but told me he could not take the charges off my credit card because my scorecard wasn't used. He referred me to customer service. I called them and explained what was going on. The guy I spoke with was absolutely clueless and kept asking questions because he could not comprehend this easy processes. He then told me that I must go to a *** store to have charges reversed. Very rude personality.
By this time, I am angry and frustrated. COVID here is really bad. Regardless, I should not have to use my gas, put my health at risk because of incompetent people not knowing or wanting to do their job correctly.
This is completely unacceptable.
I called the Indy store back to speak with Nick. He went on lunch. The guy I spoke to, would speak over me and was very rude. I gave him my # And told him Nick said to call him back if I have any issues. I NEVER HEARD BACK!
I decided to chat online with a customer service rep. He was so kind, apologetic and very helpful. He took down all of my information, the receipt number, store and the items I purchased. He also verified my name, address and phone number. Now that is customer service.
Why did it take 4 attempts to have this matter noticed when my issue was at the fault of the cashier Essence? I know if I were to give our customers this kind of service, I would not have a job.
She needs to pay more attention to detail and the manager needs to make her aware of her mistake, so she can learn from it.
Store managers should resolve these issues regardless not the customer.
I am beyond disappointed. Makes me not want to shop at another *** Sporting Goods store.
I am sure the Corporate Company has higher standards and expects more.
I have not seen a credit on my card yet. The nice gentleman said it would take 7 10 business days. He also added my scorecard and requested the coupon be used.
Today I receive an email from the customer service rep that I chatted online with saying that I have to call the store again and tell the manager that he needs to take care of this problem!!! WHAT?!! Excuse me but the manager needs to call me if needed to remove the extra charges.
This is complete chaos. Why should I have to call or talk to someone with your company for the fifth time to have this matter resolved.
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Loss:
$100
Pros:
  • Options
Cons:
  • Not having my money credited
  • Rude guy from the store when nick was out to lunch
  • Rude customer service rep

Preferred solution: Credit for items scanned 2 x

User's recommendation: Check your reciept before you leave the store.

Anonymous
map-marker Pineville, West Virginia

I was lied to about guarantee shipping

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I had to order football cleats Monday in store because they didnt have his size. I was told by the guy who ordered the cleats they were guaranteed to be delivered today! My son play his first game of the season starting QB as a sophomore and after covid this game is a HUGE DEAL. NOW IM OUT $150. The cleats now will not be delivered until Saturday and I dont have the money to run out and get him a new pair. He has no cleats for opening game.
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Anonymous
map-marker Budd Lake, New Jersey

Harassing' and /stacking while shopping

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Don't normally shop at Dick's sporting Goods. But for the pass three months I have been collecting outdoors sport wear for me and my family at this store in Rockaway, NJ.

I normally, shop on Amazon but decided it's best to just shop at a location for a change of experience. I WILL NOT SHOP AT THIS STORE EVERY AGAIN. I am a black woman shopping with my kids and every time I step foot in this store someone is following-me even to the BATHROOM WHY????- I feel so sad and upset that I had to experience this. I only see these things on TV never as a black woman have I every written a review or being followed and in a store like this.

if the store security or Managers of the store don't like having me there , well mission accomplish!!!

I have returned some some of the things I purchase and will returned the others, now I will just continue to make Amazon richer I don't have to deal with this kind of embarrassing behavior.

I have work as a Sale person and in customer Services for more than 15 years and I love people and would never never make someone feel unworthy.

your company should take a lesson from "Nordstrom's" and teach your employee never to judge the book by the cover, that's why they are still in business and doing well. GIVE THE

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Stanislav Z

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Verified Reviewer
| map-marker Chicago, Illinois

Customer service

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Dicks Sporting Goods - Customer service
*** Sporting Goods Rude and unprofessional customer service at register. Checkout staff is rude dont go there they cursing at customers, they dont know what they doing
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Preferred solution: Apology

Jeanette B Rwx
map-marker Upper Moreland, Pennsylvania

The system will not complete the process to get my 3 10.00reward coupons.

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I filled out the survey because the system wouldnt allow me to complete the process. No coupons posted to my email account
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Loss:
$30
Cons:
  • Coupon offers

Preferred solution: My 3 10.00 coupons for customer survey

User's recommendation: Contact customer service