Dicks Sporting Goods - Coupon Misrepresentation

1.7
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Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
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I was a member of Dick's sports card rewards program, where they send you coupons and discounts for being a good customer. They sent a flyer with coupons, one particular coupon offered 20% off any golf accessory, excluding clearance items.

I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts.What a rip-off. I contacted Dick's customer service, and was told this fact. I would have to pay the full price.

After a little research, i discovered that this is the same price that i could buy this putter direct from the factory, eliminating the middle man and thier BS. So, i contacted Dick's, cancelled my scorecard account, had my name removed from their mailing list, and I will never shop there again.

Felt good!

Product or Service Mentioned: Dicks Sporting Goods 20-Percent Off Coupon.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

I liked: Product.

I didn't like: Policies.

Comments

Anonymous
#1593300

A Putter is not a golf accessory. Its a core product which is a exclusion.

Accessories are tees and golf gloves and so forth. Very poor review when you don't pay attention to the coupon and leave a terrible review based off of your mistake.

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