Product: Dicks Sporting Goods Customer Care Clear all filters (36 of 36 reviews match)
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I have Went to Dicks in Florence Al.several several times over past 10 years,,,there's 4 things you can count on,#1,dust settled on all merchandise especially fishing tackle boxes,reels,hats,caps,Etc.Etc.now they have added on a "Field and Stream" department,like it...
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1.0
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Dicks Sporting Goods Customer Care
#1099067
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I tried to cancel an order for a weightlifting power rack less than 48 hours after placing it on line.The order had not yet shipped, as confirmed by call center agent who answered my call, therefore, I expected to be able to cancel. I was told they "couldn't physically...
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Dicks Sporting Goods Customer Care
#1073179
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Went into the store in Johnson City, TN on a Friday to buy a set of clubs.They were not in stock so the clerk placed the order online, advising that they would arrive in three days. So I assumed I would have them on Tuesday or Wednesday. It took almost two weeks before...
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1.0
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Dicks Sporting Goods Customer Care
I liked
  • Product i bought
I didn't like
  • Customer service
#1061639
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Dicks Sporting Goods - Cancelled order no gift card credit

#1039960
1.0
Details
Cancelled my online order because they really didn't gave it in stock !uh?. Did not credit my gift card. Been waiting 21 days for replacement ! Custoner service is clueless
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Dicks Sporting Goods Customer Care Review

#929536
1.2
Details
Dont buy a bike from dicks they told me if i didnt like i could exchange it so i went back five days later to up grade was told to *** off by the manger bradenton florida beware of them
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website

Dicks Sporting Goods Customer Care Review

#826665
1.3
Details
Horrible customer service Few staff members on the work Asked two staff for assistance-- couldn't get help and the staff working the men's section stayed inside the area swinging golf clubs to the on-wall video
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Dicks Sporting Goods Customer Care Review

#737959
Yes I was in the Santa Rosa store and the apparel manager Alex Garcia was very rude and unwilling to suit my needs in her error not mine, she was trying to sell me something I did not want any attitude she was displaying I think she forgot I was a customer and she was there to help me
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I bought a set of trekking poles about two years ago.They were Koppen Haltbar adjustable poles. First time using them the locking mechanism in one seized up and the pole wouldn't collapse. Since it was stuck in its extended position, I continued using it. There is no...
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Anonymous
Anonymous

Maybe I'm just reading this wrong, but you had this set of poles for 2 years and expect anyone to do something about it? Most stores have a 60 day return policy and you want t...

1.5
Product
Dicks Sporting Goods Customer Care
I didn't like
  • Did not support their own product gave me the runaround
#1051532
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This complaint is for the disgusting service I just recieved at ***'s Sporting Goods Located in the Cerritos Mall, Cerritos Ca.My goodness! What the *** is wrong with the world today, I just left this store definitely wanting to do more than just write a complaint. My...
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1.0
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Dicks Sporting Goods Customer Care
#1024437
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Possibly the worst customer service.. My husband and i were there for the second time to purchase bikes. First time they didn't have anyone there to help us. Today when we got there the bike guys said sorry but im off. I will get someone who might be able to help you....
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Anonymous
Anonymous

So you just expect someone who is on schedule for a certain time with plans of their own to stay late just for you? I don't know if you've ever had to work for anything in you...

Anonymous
Phone Support

... what did you expect her to say?

1.0
Product
Dicks Sporting Goods Customer Care
#1018990
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I am a retired law enforcement officer and went to purchase some ammunition.I was told by the sales person that I would need to produce my "FID" card (firearms purchasers ID card) and my drivers license. I explained to him that I was not looking to purchase a firearm,...
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Anonymous
Phone Support

The company has policies it has to stick to. There is no room for exceptions when it comes to fire arms.

offconsumerpissed
off***sumer***ed

Did you let that slide when you were working? Could I have just given you a copy of a job application I had rather than my driver's license? It has all the same information as...

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Dicks Sporting Goods Customer Care
#1010802
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I requested to test and compare 2 golf drivers in the golf department of the Sugar Land, TX store.A staff name Gary was very rude. He was impatient in answering questions and reluctant to let me test the club. I only asked to compare 2 drivers and there was nobody to...
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Anonymous
Anonymous

They didn't want to take the security tags off the $400 drivers... Gasp!

1.0
Product
Dicks Sporting Goods Customer Care
I didn't like
  • Customer service
#1002246
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I placed an order on line on January 4, 2017.All four of the items I ordered were in stock and I received confirmation of such. On January 10, 2017, I only received 3 out of the 4 items and so I went online to see where the 4th item was. Initially, it said it was...
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1.3
Product
Dicks Sporting Goods Customer Care
I didn't like
  • Lack of customer service
#994307
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Placed an order 6 days ago, have a confirmation and cannot get anyone online or on the phone to help provide shipping information.Their website stinks. It is totally useless and I will definitely not be a customer of theirs either online or in store. Never, never,...
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Dicks Sporting Goods Customer Care
#973764
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