Not resolved
1.0
Details
Customer service
1 comment

I purchased a weight rack at dicks in July.I realized it was missing a screw when I went to put it together at home.

Because there was a piece of paper in the box stating that if there were pieces missing to contact costumer service which I did instead of just returning it. I was told that they would send another by costumer service. After a month after not receiving I called again and during this call was told it could take 12- 15 weeks which I was not informed of in the first call.

Had I know it could be over a third of the year before I could use what I purchased I would have returned it but by this point I didn't have the receipt.Finally the piece came 17 weeks later with no apology or compensation for the horrible service.

This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Dicks Sporting Goods. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Dicks Sporting Goods.

Check out the best and the worst companies in Sport category for more informed decision or compare Dicks Sporting Goods to other companies on our site.

Had an Experience with Dicks Sporting Goods?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1317259

So let me get this strait, you bought a weight rack from dicks sporting goods and when a peice was missing you contacted the manufacturer, and they didn't send you a screw for 15 weeks. So two questions, wouldnt that be the manufacturer of the products fault? And if it's just a screw, what 7 cents at lowes?

You May Also Like

Dicks Sporting Goods - ***'s Sporting Goods Purposely Puts Customers In Harms Way Dicks Sporting Goods "On August 17, 2012 I contacted Customer Service via the web contact page regarding the 15lb Resistance Tube I purchased from ***'s store in Millbury, MA. Earlier, that same day,..." Read more Dicks Sporting Goods - Misinformed at the time of sealing Dicks Sporting Goods "I bought a bike on 8/21/2015 and took delivery on 8/22/2015 from ***'s store at Fremont ,CA . But I ask for the return policy. then the sales guy named..." Read more EPIC Sports - WORST LEADERSHIP EVER EPIC Sports "Have a whole gamut of emails trying to resolve the issue. Cody Patton and Chris Robeson should not be in leadership at any company. They are flippant and arrogant. I..." Read more Dicks Sporting Goods - Paul Wells, Predator - Gen Mgr. Great Northern Mall Dicks Sporting Goods "Still a continued misbehavior! Mr wells is an alcoholic and commits adultery. His wife and the Corporate Management of Dicks Sporting Goods seem to be OK with this unethical,immoral and..." Read more Cracker Barrel - Totally disgusting Cracker Barrel "...my family and I went to the Crackel Barrel in Roseville.My son received his salad and began to eat only to find a dead fly in it..." Read more CarMax, not a reputable Used Car experience Carmax "Carmax is a J.O.K.E. ! Went in Thursday to get an appraisal on my sons car, came back as an ok offer. His grandfather said go ahead and look on..." Read more Usave Car And Truck Rental - Extra charges after devastation in Puerto Rico... Usave Car And Truck Rental "Hi. My name is Wanda Bonilla and I live in Florida since 2014, but all my family is in PR. Due to the devastating havoc caused to the island by..." Read more Exede - Liberty pass is a joke and 1-5mbps ain't happening Exede "Here is the letter that i sent to escalations after calling corporate. Hi, Thank you for your time and I hope you are well today. I am contacting you in..." Read more