I purchased a weight rack at dicks in July. I realized it was missing a screw when I went to put it together at home.
Because there was a piece of paper in the box stating that if there were pieces missing to contact costumer service which I did instead of just returning it. I was told that they would send another by costumer service. After a month after not receiving I called again and during this call was told it could take 12- 15 weeks which I was not informed of in the first call.
Had I know it could be over a third of the year before I could use what I purchased I would have returned it but by this point I didn't have the receipt. Finally the piece came 17 weeks later with no apology or compensation for the horrible service.
This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Dicks Sporting Goods. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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