Monterio Taw

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I had placed an order on 1/23/2025...order #...

I had placed an order on 1/23/2025...order # 126***-***** for UGG Disquette Slippers (Chestnut) Can you please give me order status Thank You, Shannon Gunnell

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Nicolette S Ozi

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Chinese company using *** logo/ primetodaydeals.com

Dicks Sporting Goods - Chinese company using *** logo/ primetodaydeals.com
Contains 2 confidential files for company representatives

I ordered items for Christmas believing this was a *** Sporting Goods website and come to find out. It is a Chinese website who stole my credit card information stole my money and never delivered any products and is continuously telling me that my post office signed for the products however the third-party company that was supposed to deliver it is out of England, and there is no contact information to get a hold of anybody From the delivery service or from the company.

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Loss:
$55
Pros:
  • Great products
Cons:
  • Got ripped off

Preferred solution: Full refund

User's recommendation: Don’t ever purchase from these people

Tammy C Tqx

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| map-marker Indianapolis, Indiana

Retail scam

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Dicks Sporting Goods - Retail scam

I ordered clothes and shoes last month to later find out the site was scammers. We reached out to each other through email. They told me to give them 30day for merch and it's been over 30 days

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Loss:
$185
Pros:
  • Lack of customer service
Cons:
  • Appears as though promotion was a fraud

Preferred solution: Full refund

User's recommendation: No they are scammers

Ashley M Bnn

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Both items in order were damaged.

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Dicks Sporting Goods - Both items in order were damaged.
Dicks Sporting Goods - Both items in order were damaged. - Image 2

I received my order tonight, and both cups had what looked like box cutter marks down the side of them. I'm very disappointed as they are no longer on sale and were not in store. However, this is not the first damaged order from here; this is my third damaged order.

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Preferred solution: Items replaced I can't give these as gifts.

Beverly H Lpq

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Trying to return a goat sweatshirt and they say its already returned

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I'm trying to return a sweatshirt I haven't returned yet. It's too big and they don't like it; it was a Christmas present.

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Preferred solution: Full refund

Ankush A Qqd

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Order did not arrive

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Contains 1 confidential file for company representatives

I made an online order on November 12 and it still hasn't arrived yet. I tried to call customer service, but it's not going through.

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Loss:
$55
Pros:
  • Cheap
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Don’t buy from here, Its a Scam

Ankush A Qqd

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| map-marker Dollard-Des-Ormeaux, Quebec

Order not received

Contains 1 confidential file for company representatives

I have made an online order on 12 Nov and Delivery was supposed to in 5 days but i havent received my order nor am i able to track it.

I think there might be some kind of scam.

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User's recommendation: Stay Away from Scams

Eleni Bac
map-marker Akron, Ohio

In store issue but great online service

I was double charged for an item in store and the online woman was so understanding. She couldnt help but listed to my concerns and told me what to do get it fixed. Very satisfied customer

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Monica B Nmr

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Omitted order itemj

I forgot to order a water bottle to go with the backpack and now have to pay for shipping. I thought it was ordered but realized today it was just the backpack in the order!

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Preferred solution: Free delivery

BamaChick

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Affordable Prices

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Contains 1 confidential file for company representatives

I love shopping at Dicks.com. They're very affordable and the app is easy to navigate. The customer service is amazing and friendly.

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Pros:
  • Amazing prices

User's recommendation: Great Prices

Barbara E Hfz

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Unsatisfactory delivery

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Dicks Sporting Goods - Unsatisfactory delivery

Ordered presents for grandsons birthday. Supposedly delivered on 6/21 at 12:51.

Went down to mailroom next morning and there was no package. Instead of securing the package in the mailrooms secure package center, the Fed Ex delivery person just laid the box on the floor.

I live in a 300 apartment complex so be failing to secure package, believe it was stolen. Either that or delivery person laid package on floor, took picture and then took the package with them!

After 3 different chats with your teammates, finally got the items reordered but they will not arrive in time for his party so Grandma has to explain why she doesnt have any presents for him!

Sad customer service!

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Cons:
  • Horrible delivery service and incompetent teammates

Preferred solution: Price reduction

User's recommendation: Don’t order unless you want problems

1 comment
Barbara E Hfz

Well it gets even better! Tonight I was 2 hours from home at my granddaughters softball game and at 4:45 pm DOOR DASH calls to tell me they can’t get in building…even though they deliver several times a day to the apartment complex.

I was not comfortable giving a stranger the security code to get in our building and told her to take to office (open til 6).

So the delivery person sets the package in the pot of flowers in the front of the building where anyone can get to it. I chatted with teammate from Dicjs who said it should have been returned to *** Just another example of poor customer service!

Onofre Lfo

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Verified Reviewer
| map-marker Charleston, South Carolina

My order did not arrive

Mi pedido no llego y la app dice que fue entregado y no es cierto, aun estoy esperando mis 2 camisetas NBA

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Anonymous
map-marker Auckland, Auckland

Order hasn’t arrived

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Order Number. DICKS202410****3340****

Tracking number Carrier

DU910099****YM HMCP

My order as above hasnt arrived.

From the tracking it shows it has arrived almost a week ago Can you tell me who has supposedly delivered the shoes to me ?

That way I can follow through from my end, thank you, can you do the same from your end ? Regards Garth Reason

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User's recommendation: When a supplier won’t even acknowledge that the product has been ordered and paid for, then I received advice that it had been delivered to my address, ( which it hasn’t ) I write to ask who delivered, where delivered… not reply whatsoever which in my book is extremely poor public relations so I would suggest any readers of my response to stay well clear of this retailer as they cannot provide even the courtesy of a reply or explanation.

Egypt Rpb
map-marker Cortland, New York

Score card rewards

My *** score card rewards have recently expired. A customer service representative in store suggested I contact customer service. I am hoping you will reactivate them.

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Hieu Vza
map-marker Santa Clara, California

Nothing on the web site works and no email for customer service!!

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Nothing on the website works and no email for customer service!! Product failed and there is no way to reach customer service for warranty replacement!

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User's recommendation: Never buy from them!

Anonymous

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Verified Buyer
| map-marker Orange Park, Florida

Price adjustment

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Contains 1 confidential file for company representatives

I ordered the sneakers while in the store but we placed an online order at a fixed price and once I had them delivered, they came in with a clearance price inside the sneaker and I called and asked for the discounted price and they gladly obliged and I saved an extra nine dollars plus Thank you so much

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User's recommendation: *** delivers the goods

About

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Summary

Dick's Sporting Goods is a large US sporting goods retailer. The company holds an ample stock of sports apparel, shoes, accessories and equipment. Since 1994, the corporate office of the company has been headquartered in Findlay Township, near Pittsburgh, Pennsylvania. In 1948 Dick Stack opened a modest bait and tackle shop in Binghamton. By 1958, he expanded his product line to include much of what one may find at Dick's Sporting Goods today. At the present time, Dick's Sporting Goods operates more than 348 stores. Dick's Sporting Goods has its locations in 34 states of the country.

Dicks Sporting Goods reviews and complaints

Dicks Sporting Goods is ranked 148 out of 1485 in Sport Equipment and Accessories category

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