Anonymous
map-marker Cranberry, Pennsylvania

Child was cut on a tag

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dicks Sporting Goods - Child was cut on a tag

Good afternoon, today me and my son went to *** in cranberry pa to buy athletic t ball pants. The excitement turned into sadness when while trying on the pants he was cut on the back of his knee with one of the tags that was placed on the inside of the pants.

We had to leave and unfortunately did not get to buy or try on any more pants. I wanted to suggest so this hopefully doesnt happen to another child that the tags be placed in an area that can not harm anyone. When inside the pants people can unknowingly pull them up onto their legs and the tags are so sharp on the corners that it can cut them. This was a terrible experience for my son that should have been fun and made him pumped to play tball and instead he left crying.

So if you can please figure a way that this doesnt have to happen to another family. We shop with *** frequently being in volleyball deck hockey and t ball and usually leave satisfied.

This is an idea that could help the store and the safety of the customers. Thank you for your time.

View full review

User's recommendation: Make sure the tags are where they cannot cut your child’s legs

Anonymous
map-marker New Jersey, United States

Wonderful experience at store

I went to freehold store and Sheldon in bikes and two managers Ana and another female manager were so good to me all your employees should be that way
View full review

User's recommendation: Use freehold store

BRET I

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STOLE MONEY OUT OF MY ACCOUNT!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dicks Sporting Goods - STOLE MONEY OUT OF MY ACCOUNT!!!!
Dicks Sporting Goods - STOLE MONEY OUT OF MY ACCOUNT!!!! - Image 2
DO NOT MESS WITH THIS COMPANY PERIOD! I HAVEN'T!!! EVER!!! I HAVE NEVER BOUGHT 1 DAMN THING FROM THESE PPL AND TONIGHT I CHECK MY ACCOUNT BALANCE AND IT SHOWS 3!!! TRANSACTIONS!!! I GOOGLED WHAT WAS SHOWING UP ON MY ACCOUNT AND IT CAME BACK *** SPORTING GOODS GIFT CARDS!!! 1 FOR $50 1 FOR $100 AND ANOTHER FOR $100!!!!!!! $250!!!! IN TRANSACTIONS THAT I DID NOT AUTHORIZE!!! THIS COMPANY JUST SCREWED ME OVER COMPLETELY!!! I WILL NEVER EVEN CONSIDER DOING BUSINESS WITH THIS COMPANY!!!! I AM BEYOND UPSET!!! THANKS FOR RUINING MY NIGHT!!!!! BUNCH OF THIEF S!!!! STAY THE *** AWAY FROM THIS COMPANY!!!! *** I GUESS YOU DON'T HAVE TO EVER DO Business WITH THEM FOR THEM TO STEEL FROM YOU!!!!!!! Won't even let me select *** sporting goods!!!! Apparently *** is a swear word!!!
View full review
Loss:
$250
Cons:
  • Steel money

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THESE THEIFS!!!!

Mark T Lbo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No line of communication

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Good luck with getting your money back in a timely fashion. 5-7 day to receive a credit back to my card after waiting over two weeks to receive a item that was only supposed to take 4 day. The sad part is I was sent a confirmation that my items (4 35lbs bumper plates) was packed and ready for shipment. The only reason I ordered from *** was because they were $25 cheaper. Should have just stuck Amazon. Thats why Amazon rules the world because stores like *** cant come through. Dont blame Bezos, blame your crapy retailers. I had to spell diks this way because this system thinks its profanity.
View full review
Loss:
$300

Preferred solution: Full refund

Michelle L Xmr
map-marker Athens, Pennsylvania

Employee harassment

I picked out a item I was gonna get then decided I didnt want it so I set it on a rack in the same section I picked it up from. A employee named Cher approached me a few mins later and asked where the pants on the hanger that I was carrying around went.

I said I put it back in the Adidas section where I found them and she said no they arent you better come show me where you put them right now. Demanding that I go show her where they are insinuating that I stole them an was lying. Remind you Ive never in my life stole from that store. I say to her Im not gonna show you where anything is thats your job to find it.

We yelled back and forth and she demands one of her coworkers to call the cops and tries forcing me to leave the store. I refused to leave and told her to call them I hadnt done anything wrong. When the state troopers showed up they were baffled that she had acted like that and called them over nothing.

He took everyones name and left. The store even gave me a no trespassing so Im never allowed back there.

View full review
Loss:
$60

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t go to this diks customer service is horrible

Anonymous
map-marker Fort Lauderdale, Florida

Great customer service by Cindy at Dick's sporting goods.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Great customer service by Cindy! She spent a lot of time with me on the phone. She was very kind, persistent and professional.
View full review
Jeffrey K Ukw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Credit card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After a year and a half of getting the *** Scorecard credit card, never having a late payment, and always paying twice the minimum payment, my credit line was reduced nearly in half. In the past few months, all of my other cards have increased my credit line. I don't get it. It's not even the Mastercard. Which means that I will just pay it off and get rid of it.
View full review
Loss:
$350
Pros:
  • Have quality merchandise
Cons:
  • High prices

Preferred solution: Reinstate my original credit line

User's recommendation: I was basically happy with the card until now. The only thing that I don't like has nothing to do with the card, it's that Dick's prices are high. I probably wouldn't have bought most items from them, if I hadn't had the card

Anonymous
map-marker Essex, Maryland

Prob with order

Ur text and website is very missing leading on shipping. U sent text that package would arrive next day. However fed ex had no such standards. I missed 2-3 days out of my life waiting for a package that never even left fedex facility. I continually checked fedex and their 800 number and was met with lies just to get me off phone. I hope u are happy with ur misleading faulty information
View full review

User's recommendation: Don’t believe the hype. Always have someone waiting on standby for package

Mardell Nuv
map-marker Denver, Colorado

An order places

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Didnt get any confirmation of order- received no email!
View full review
Kammy G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Won’t work on new bike!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We purchased a mountain bike for my teenage daughter at *** for xmas this past year. While her new bike was in our garage during the spring, one of her friends accidentally knocked the bike over and it apparently knocked some of the gears loose.

When the weather warmed up, my daughter took her bike out to take it for a ride and the gears were all messed up. So my husband loaded the bike in the truck and took it to the same *** location we bought the bike from, which told us when we bought it they worked on it for the lifetime of the bike! When he took the bike into the store, which still sells the same bike, we were told that due to Covid19 they can only sell the bikes, not work on them!!!!!!????????

This makes absolutely no sense to me! We can have people in our stores shopping, spending money, buying our products, but if anything goes wrong or our products break or our defective in any way your out of luck??????????????

View full review

Preferred solution: Repair or replace the bike

1 comment
Guest

I bought a nine hundred dollar GT bike that wasn’t put together right and the manager Bee JAY from Woodhaven queens NY store said they fixed it when I ask him if they changed the caged Bering a 3 dollar part he said no I said then you didn’t fix the bike he became very nasty I took my bike and left they have no clue about bikes in that store Won’t purchase or repair a bike at *** any more.

Anonymous
map-marker Spring Valley, New York

Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I three products from *** in the past three months. Two of the three products were missing components. I have called and emailed several times without any competent responses or follow-through. The customer service is absolutely horrendous. Also, they are unwilling to provide the names of the persons who head customer service to elevate the issues.
View full review

User's recommendation: I would not recommend.

Anonymous
map-marker Springfield, Virginia

Guns and ammo

You stopped selling guns and ammo now your store sucksass take me off your mailing list I have no reason to shop at your Stores anymore.
View full review

Preferred solution: Close your stores

User's recommendation: Go out of business who cares

Anonymous
map-marker Spencer, New York

Be wary buying shoes from Dick's

I had ordered a pair of Adidas Superstars from *** they were a little too small for me, no big deal. I returned them, and ordered a new pair.

When the new pair arrived, they had clearly been used and worn by somebody else before. The shoes had a white substance on the toe box and the mid sole (I don't know what it was) and no matter what I did, it would not come out. I stuck with these shoes, sure that I could manage to get the white substance out of the shoes. Finally, 8 months after buying the shoes, through tons of rigorous cleaning and experimenting with cleaning products, I have managed to rid the shoes of the white substance entirely.

It was all around a bad experience. Other shoes I have bought from Dick's in the past have been fine, but these Superstars really ruined the whole experience for me.

View full review

User's recommendation: Be ready to return shoes, they do not hesitate to sell used shoes for full price.

1 comment
Guest

Your exactly right. I can relate to your review because the same thing happened to me on two different occasions where I ordered shoes online from this company and they sent me used dirty shoes with scuffed marks on them and in a worn out damaged shoe box .

Tamika S Fwm

Rude Manager (Stanley) Mall of La Baton Rouge, La

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I went to the store to return an item

Stanley came out to help another customer and seen me getting out of my car. In a rude voice, he tells me to stay back we need to be social distance

I understood what he was talking about it was his tone.

I was trying to tell him I was just getting out me car and I see that he was working with someone else. He tells me that's to wait he's going to help the car behind me.

When he came from helping the customer behind me. He started talking rude and I went off telling how rude he is. He told me that he wasn't taking my item and close the door.

I called in inside the store the lady gave me the customer service number and told me that Stanley was coming back out to get my items

After waiting another 5 minutes I called back into the store.

Stanley told me he doesn't know why she said that he was coming back out. I told him I was going to report he said he didn't care and hung up in my face

View full review

Preferred solution: Apology

User's recommendation: *** needs better customer service

Anonymous
map-marker Cumming, Georgia

*** customer service is great that’s why I shop there befor other stores

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I got an email about my $40 score rewards that DICK'S was sending me it never came . I have since added 445 more points when will I get my rewards
View full review

User's recommendation: Great service great products price match