I purchased two pair of Asics Duomax Running shoes at Dicks on 4/24. The one pair was identical to my last purchase at ***'s.
The 2md pair squeaked when I walked in them for the first time. the 2nd and 3rd time I wore the shoes the squeak got louder and very annoying. I returned the shoes to ***'s on 5/20 to be told that there was nothing that could be done to help my complaint. I told the service guy that I wouldn't wear the shoes because people asked me what was wrong with my shoes...The noise was very irritating.
***'s just lost my business. I usually buy 2 or 3 pair at a time plus numerous other clothes and athletic equipment there. Never again. Your $129.00 pair of shoes just cost you hundreds and hundreds of dollars in purchases because of your terrible customer service policy.
The service agent also told me if the shoes were torn or something was falling off and "looked" like something was wrong, he would be allowed to help me, but because the shoes looked worn (after 4-5 wears) that he was not going to help me.
Thanks ***'s, NEVER again will I do business with you, nor will my wife, daughters, nephews, or grand children. You need to change your policies to serve customers instead of yourself!.
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